Partech Partners – Investment platform Office&Administrative Responsibilities: - Supported multiple directors with daily administrative tasks. - Coordinated meetings, calls, mail, and visitor reception. - Supervised front desk and structured appointment processes. - Managed onboarding to ensure smooth employee integration. Facilities & Office Management: - Maintained office and living space quality. - Handled orders for supplies, equipment, and mobile devices. - Managed office budgets and vendor contracts. Project & Event Coordination: - Planned and executed internal corporate events. Finance & Procurement: - Processed invoices and managed directors’ expense reports.

- Provided customer support by answering inquiries and assisting users throughout their car-sharing experience. - Documented existing operational processes and proactively suggested improvements to enhance service efficiency. - Actively participated in cross-functional projects and collaborated with various departments to support company initiatives.

Quality Analyst - Identified and analyzed quality issues, recommending actionable solutions for continuous improvement. - Evaluated customer interactions (calls, chats, emails) to ensure service excellence and adherence to quality standards. - Ensured compliance with Google’s guidelines, delivering constructive feedback and coaching to agents. - Analyzed team performance metrics and presented insights during regular review meetings. - Technical Support Agent - Delivered technical assistance to customers via phone, email, and chat across a range of Google products (Android, Play Store, Drive, etc.). - Maintained up-to-date knowledge of Google services to provide accurate and effective support. - Demonstrated strong soft skills, ensuring high customer satisfaction and clear communication.

- Advised customers with a strong focus on personalized service and brand representation. - Built and maintained lasting relationships with demanding customers, fostering loyalty and repeat business. - Contributed to revenue growth through strategic upselling and a deep understanding of customer needs.

- Delivered food and beverages promptly while ensuring high service standards. - Warmly welcomed international customers, adapting communication to diverse cultural backgrounds. - Greeted guests with professionalism and made them feel comfortable and valued throughout their visit.

- Greeted guests with professionalism and made them feel comfortable and valued throughout their visit. - Managed reservations efficiently, ensuring optimal organization and a seamless customer experience.