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Miguel Cortes

SENIOR EXECUTIVE ASSISTANT and CHIEF OF STAFF

About Me

30 years of experience, working as a right-hand, executive assistant, and chief of staff for businessmen and CEOs in multicultural, multinational, transnational companies and ONGs companies, specializing in senior management, strategic management, and organizational leadership. 07 years as an entrepreneur in the sports and fitness sector, developing innovation, resilience, emotional intelligence, and inclusive leadership. Expert in Agile methodologies (Scrum, Kanban) applied in corporate and entrepreneurial environments to optimize processes and teams. Recognized for my ability to act as a strategic partner to the CEO, structure strategic agendas, coordinate PMOs, manage stakeholders, and handle organizational communication. I offer to become a strategic partner to the CEO and senior management, ensuring the company achieves operational efficiency, organizational resilience, and institutional positioning, with ethical, inclusive, and global management. I am a strategic executive with a global vision and senior management experience.

Jurisdiction

Mexico

Experience

Seniority LevelExecutive
Years of Experience20+ years
Current StatusActive
Chief of Staff, Deputy General Directorate of People & Culture (Corporate Restructuring)Santander Mexico
2023 - 2025

● Solid strategic focus, Problem-solving, adaptable, and results-oriented sustainable (I don't require supervision). ● I manage expenses in CONCUR and ARIBA in accordance with corporate policies. ● I organize and schedule the area Town Hall meeting three times a year. ● I manage global meetings across different time zones, the calendar, and travel (domestic and international), ensuring that all logistical requirements are resolved and timelines are adjusted to the executive's key priorities and needs (invitations, accommodation, flights, transportation, workspaces, catering, videoconferencing facilities, materials, etc.). ● I am an expert in technology and systems management, ensuring the executive receives timely technological support. ● I act as the first point of contact and a bridge for two-way communication. ● I update the relevant electronic files in SharePoint. ● I prepare documents and correspondence to compile agendas and pre-reading materials for meetings. I format PowerPoint presentations and documents to project a clear, professional, and branded image. ● I provide courteous, helpful, and timely written and verbal correspondence to internal and external contacts. ● I coordinate VIP recruitment processes with the People and Culture teams, including preparing interview schedules and logistics. ● I participate using my experience in AGILE methodologies (Scrum and Kanban) with interdisciplinary teams, supporting key projects and optimizing processes. ● I foster a positive organizational culture, preventing conflicts and reducing burnout.

Private Secretary to CEO (COVID-19 Pandemic PROJECT)Arthuman Direccionando Talentos
2023 - 2023

● Strategic focus and high autonomy. ● Expert in managing executive calendars, travel coordination, and high-level logistics. ● Preparation of meeting minutes and timely follow-up on key agreements. ● Coordination of meetings with public, private, and international organizations. ● Executive support in national and international forums, congresses, and workshops. ● Research and synthesis of information for decision-making. ● Oversight of executive drivers and security personnel. ● Co-coordination of work teams for strategic projects. ● Application of Agile methodologies (Scrum and Kanban) to optimize workflows.

Executive Assistant New Business Development Directorate (COVID-19 Pandemic PROJECT)Top Companies Mexico
2022 - 2023

● Focus on results and teamwork. ● Identification and evaluation of business opportunities through market analysis. ● Coordination between teams and clients to build strong commercial relationships. ● Follow-up on sales reports, projections, and marketing campaigns. ● Management of the director’s agenda, meeting minutes, and agreement tracking. ● Preparation of weekly reports on contacts, sales, and projections. ● Application of Agile methodologies (Scrum and Kanban) to enhance commercial efficiency. ● Fostering long-term client relationships and improving post-sales service. ● Report to the business development director on sales results. (weekly/monthly/quarterly). ● Company presentation to potential prospects and customization of client solutions.

Executive Assistant to the CEO (COVID-19 Pandemic PROJECT) Polimeros Mexicanos
2021 - 2022

● Strategic focus and operational autonomy. ● Management of personal and professional agendas and commitments of the CEO. ● Comprehensive coordination of logistics for events, travel, and international meetings. ● Preparation and tracking of expense reports in line with corporate policies. ● Project management using Agile methodologies (Scrum and Kanban) for operational efficiency. ● Executive representation and decision-making in the absence of the CEO. ● Assertive communication with internal and external clients worldwide. ● Follow-up on agreements and projects between offices in Mexico, Egypt, Netherlands, Colombia, and the USA. ● Office manager: oversight of supplies, maintenance, and IT infrastructure.

Facilities Coordinator (COVID-19 Pandemic PROJECT) Getinge Mexico
2021 - 2021

● Focused on operational efficiency and internal service. ● Management of maintenance, janitorial staff, and corporate vehicle fleet. ● Oversight of access control, permissions, and corporate expenses (mobile, transport, travel, courier). ● Accurate and timely distribution of grocery and fuel vouchers. ● Implementation of Agile processes (Scrum/Kanban) to improve daily issue resolution. ● Direct communication with internal and external clients, ensuring prompt service. ● Coordination of internal event logistics and vendor payments. ● Resource optimization and continuous improvement in administrative operations.

Executive Assistant Presidency & CEO (Restructuring due to COVID-19)Capital Mas
2016 - 2020

● Strategic focus and organizational vision. ● Time management, communication, and internal and external customer service at the national and international levels. ● I optimized corporate and personal processes, improving operational efficiency. ● I improved scheduling, communication, and problem-solving efficiency by 45%. ● I promoted a business model focused on organizational culture and positive change. ● I improved the corporate group's work environment by 35%. ● I coordinated business units and international subsidiaries. ● I applied Agile methodologies (Scrum and Kanban) for task and workflow management. ● I implemented effective communication and led organizational transformation initiatives.

Entrepreneur (PERSONAL PROJECT) BLADE RUNNERS TEAM by geeks S.C.
2013 - 2020

● Founder of this fitness project focused on runners of all levels. ● I designed and implemented personalized and multidisciplinary training programs. ● I increased the integration of other fitness disciplines by 35%. ● I implemented 35% more efficient physical activation to combat sedentary lifestyles and obesity. ● I generated healthy habits and a sports culture in the community (35% improvement in well-being). ● I managed operations, marketing, and customer experience in an entrepreneurial environment. ● I applied Agile methodologies (Scrum and Kanban) for planning, monitoring, and continuous improvement. ● I coordinated sporting events and group training sessions with a motivational focus. ● I promoted an active, healthy, and sustainable lifestyle.

Personal Assistant of the Senior Partner (PROJECT)Arochi & Lindner
2013 - 2013

● Strategic focus and executive confidentiality. ● I implemented early-phase RFP processes and corporate merger strategies. ● I improved the efficiency of managing procedures before national and international organizations by 40%. ● I reduced the area's expenses by 35% compared to the allocated budget. ● I mitigated risks in RFP processes by 40%. ● I participated in the definition of new protocols, policies, and corporate culture. ● I managed relationships with entities such as IMPI, COFEPRIS, FDA, EMA, INVIMA, among others. ● I applied Agile methodologies (Scrum and Kanban) to optimize workflows. ● I supported the development of competency-based human resources.

Executive Assistant of the Presidency for LATAM & ASIAHSBC Mexico
2010 - 2013

● Focus on strategic communications and operational efficiency. ● I optimized corporate and mass media communications by 35%. ● I organized press conferences, media interviews, live broadcasts, and streaming. ● I created a collaborative internal news feed, newsletters, and monthly reports. ● I translated and curated relevant content for staff and social media. ● I improved the fulfillment of commitments by 40% through timely data delivery. ● I implemented interdepartmental collaboration to reach consensus on key business information. ● I applied Agile methodologies (Scrum and Kanban) to manage tasks and workflows. ● I supported senior management on communications and institutional positioning initiatives.

Trilingual Personal Assistant of the Corporate Commercial DirectorateMedix
2007 - 2010

● Managerial and executive experience in a corporate pharmaceutical environment. ● I organized and coordinated events for 350 collaborators, marketing, sales and product employees in Mexico and Latin America. ● I increased the progress of strategic projects in the area by 30%. ● I improved communication and customer service with internal and external clients by 35%. ● I increased productivity in key areas by 50% through effective management. ● I researched and followed up on projects, mergers, and alliances in Europe. ● I promoted the inclusion of the commercial area in the corporate intranet to optimize the customer experience and the medical community. ● I managed recognitions, suggestions, complaints, and reports from internal and external clients to continuously improve organizational performance.

Education

Degree of Business AdministrationUniversidad Nacional Autonoma de Mexico
1995 - 2000

Certification

Total Certifications6

Agile Testing Fundamentals

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/34e5dbf6-082e-44e1-8ad7-b7d2a3d61f18/linked_in_profile

Be GenAI: GitHub Copilot

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/28905fc0-4f6e-49a9-824d-d49d2739e8eb/linked_in_profile

Being Agile English

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/25980d64-8653-4cf2-9a26-5280cf600005/linked_in_profile

Doing Agile English

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/c259f213-99ab-4d80-beb7-57838a88da55/linked_in_profile

Leading in Agile

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/aae847ad-235b-4f24-8d14-eede3aa2e76b/linked_in_profile

Be GenAI Essentials – English

Credly & Santander

2025

Credential ID: https://www.credly.com/badges/a0043141-ab78-4073-b02f-3c79ff37bc98/linked_in_profile

Skills

Core skills0
Languages3

Languages

English
French
Spanish