- Management and support of training centers, ensuring continuous operations and compliance. - Supervision of training sessions, ensuring efficient execution and participant satisfaction. - Support in the design and development of online training. - Optimisation of the LMS platform, improving functionality and user experience.

- Alignment of L&PD practices to business objectives. - Development and facilitation of learning programs based on adult learning principles. - Identification of training and development needs to create a training calendar. - Maintenance and updating of the LMS, improving the effectiveness of talent management processes. - Ensuring updated training records and analyzing the efficiency and effectiveness of training. - Facilitation of instructor training programs for Customer Service and Compliance. - Project leadership to improve training materials, quality of instructors and effectiveness of training. - Identification and development of critical position holders and successors, building talent pools. - Recruitment and management of candidates for current and future positions.

- Support for the annual Planning and Budgeting process. - Analysis and provision of financial and non-financial KPIs. - Participation in monthly business performance reviews and Balanced Scorecard reports. - Analysis of OPEX, CAPEX, number of employees and other metrics. - Development of presentations for local management. - SSH&E coordination and performance analysis and security trends.

- Migration project leadership with more than 20 new employees. - Training and support for people development and performance management. - Specialization in the order-to-cash process and supply chain support. - Assignment and work review, providing technical and commercial leadership. - Support for customers' commercial needs and guarantee of high satisfaction. - Online customer service implementation project coordination.

- Main interface with customers, responsible for managing orders, general inquiries and complaints. - Support Sales, Supply Chain and Carriers to ensure that orders were delivered on time.