• Design and develop modular, self-paced elearning experiences supporting onboarding and advanced workflows for SaaS products. • Simplify complex product features into digestible learning content. • Design and deliver engaging learning programs. • Develop instructional materials, guides and digital content that align with adult learning principles. • Collaborate with SMEs and customer success teams to translate complex technical content into clear, engaging materials. • Apply instructional design principles and accessibility standards to ensure inclusive, effective learning. • Conduct needs assessments and analyzes learner feedback to improve content and measure impact. • Lead onboarding and mentoring initiatives for new team members, ensuring smooth integration and productivity. • Track and analyze learning metrics and organizational development outcomes. • Evaluate training effectiveness and recommend improvements.

• Delivered product training to external financial institutions, driving adoption of BSA/AML, HRC, and Fraud solutions. • Aligned learning solutions with customer journeys and business goals to improve onboarding efficiency. • Collaborated with internal teams to ensure training consistency and quality across multiple client engagements

• Directed curriculum alignment and accreditation processes, applying educational measurement and assessment principles. • Developed faculty development programs and facilitated workshops to enhance teaching quality. • Managed staff and coordinated cross-functional teams to deliver strategic educational initiatives. • Oversaw policy development and compliance for academic programs, ensuring adherence to accreditation standards.

• Provided strategic leadership and oversight for student affairs operations, including wellness and financial counseling programs. • Managed budgets, HR responsibilities, and staff performance to maintain operational efficiency. • Implemented accreditation action plans and prepared compliance reports for institutional reviews.

• Developed learning objectives, curriculum, and blended certificate programs for 3,000+ employees. • Facilitated training seminars and workshops; implemented professional development programs including New Employee Orientation and Management Development Program.