Led the end-to-end development and implementation of talent development strategies aligned with business goals, including training planning, budgeting, onboarding, competency mapping, and LMS management. Collaborated with UK stakeholders and external vendors to deliver effective classroom and digital learning solutions that enhanced employee capability and performance.

Established and led end-to-end training and development processes aligned with organizational goals, including competency mapping, LMS implementation, onboarding, and training planning. Delivered impactful soft skills and leadership programs, optimized training budgets, improved retention, and supported succession planning through data-driven talent development initiatives.

Managed end-to-end training delivery for large-scale operations, supporting over 1,000 employees through needs analysis, competency-based program design, and effective classroom and digital learning solutions. Led trainer teams, optimized training budgets, and continuously improved training quality through structured evaluation and performance reporting

Provided high-quality frontline customer service while managing daily branch operations, ensuring efficient service delivery and compliance. Supported staff through on-the-job coaching, contributed to process improvements, implemented 5S practices, and prepared operational reports to enhance customer experience and operational efficiency. Delivered leadership and competency development for supervisors, and onboarded and trained new employees in soft skills and operational processes. Managed e-learning systems, coached staff for performance improvement, identified process enhancements, and monitored training outcomes through reporting. Conducted induction and soft skills training, managed e-learning systems, and performed training needs analysis to address skill gaps. Evaluated staff performance regularly to ensure effective learning and competency development.

Lean Six Sigma Green Belt

Dialog Axiata PLC, Colombo, Sri Lanka

2018