• Led fractional L&D strategy during rapid scaling, diagnosing skill gaps across 6 departments, aligning 18 leaders, implementing LMS solutions, delivering onboarding adopted by 7 countries • Designed end-to-end onboarding and career pathways for 40 roles, facilitating 30 workshops with HR and executives, reducing role ambiguity and accelerating time-to-productivity companywide scale • Translated leadership priorities into scalable learning programs by partnering with 20 subject-matter experts, producing 35 virtual sessions supporting consistent performance during organizational expansion • Facilitated manager enablement and soft-skills workshops remotely, coaching 25 managers across 15 stakeholders, strengthening feedback, delegation, and leadership capability in hybrid teams globally distributed • Measured training effectiveness and learning ROI using completion data and stakeholder feedback across 50 evaluations, iterating programs aligned with retention and performance indicators

• Conducted enterprise-wide skills gap analyses across five departments, interviewing thirty stakeholders, defining targeted learning interventions supporting business growth and retention objectives • Designed onboarding architecture for new hires, coordinating twenty managers and HR partners, delivering structured learning journeys that accelerated integration and early performance expectations • Selected and implemented LMS platforms supporting blended learning, coordinating vendors, configuring content libraries, and onboarding over four hundred employees across remote and hybrid teams • Developed manager enablement programs focused on feedback, delegation, and leadership, facilitating twenty-five virtual workshops supporting first-time managers during periods of organizational scaling. • Designed e-learning modules and playbooks producing over fifty assets supporting compliance, culture, and soft-skills development

• Designed career pathways and development programs for 600 employees, partnering with 12 regional leaders, enabling internal mobility and capability expectations across multi-country vendor networks • Led talent reviews and succession planning with 10 senior stakeholders, facilitating 20 calibration sessions, improving leadership readiness visibility and succession coverage across European operations • Partnered with regional leadership teams during operational change, supporting 8 countries, enabling rapid adoption of new systems, processes, and customer initiatives while maintaining service standards