I design learning experiences that people actually complete—and that organizations can measure. With over 20 years of experience building learning systems from the ground up, I specialize in taking fragmented, ineffective training and transforming it into structured, scalable programs that deliver measurable business impact. My work has consistently achieved completion rates of 79% (versus 48% industry average) and Net Promoter Scores of 88%, proving that when learning is designed right, people engage. What I Do Best: LMS Implementation & Optimization I've built learning management systems from scratch and optimized existing platforms to support everything from 50 to 6,000+ learners. I design the full infrastructure: program configuration, content architecture, enrollment workflows, assessment systems, and reporting frameworks that actually get used by leadership. Onboarding Architecture I create "Day 1 to Day 90" onboarding experiences that reduce time-to-productivity and increase early retention. At one organization, I designed a diagnostic onboarding assessment that generated personalized learning paths, increasing new hire satisfaction by 32% and reducing support requests by 62%. Content Auditing & Redesign I've audited and reorganized 450+ hours of legacy content, establishing structured learning pathways, documentation standards, and evaluation frameworks. I don't just refresh slides—I rebuild curriculum architecture so programs can scale without constant redesign. Training for Large-Scale Technology Rollouts I've designed learning programs for enterprise-wide system implementations supporting 10,000+ non-tech-savvy users during live Salesforce and Digital Asset Library rollouts. My training sustained 90-95% learner satisfaction despite weekly system changes and constant requirement shifts. Measurement & Evaluation Frameworks I build evaluation systems (CSI, NPS, Completion Rates, Kirkpatrick levels) that prove learning impact. My frameworks have become organizational standards at multiple companies, informing continuous improvement and demonstrating ROI to leadership. What Makes Me Different: I don't just design courses—I build the infrastructure that makes learning sustainable. I think in systems: learner journeys, feedback loops, scalable templates, governance models, and metrics that matter. I've worked in fast-paced startups with zero processes, mission-driven nonprofits with high compliance needs, and educational organizations scaling rapidly. I adapt quickly, collaborate with SMEs effectively, and deliver on time even when requirements change mid-flight. I hold a Master's degree in Adult Learning & Instructional Design and am proficient with Articulate 360 (Storyline, Rise), Camtasia, LMS platforms, SharePoint, and modern learning technologies. Industries I've Served: Nonprofit/Social Services | EdTech/Online Education | Professional Development | Financial Services My Approach: I start with needs analysis, not solutions. I prototype and test early. I build with the end user in mind. And I measure everything so we know what's working. If you need someone who can design the learning infrastructure your organization will still be using three years from now—not just a one-off training program—let's talk.