United States
- Serve as primary interface between drivers and dispatch, resolving load tracking and payroll issues with speed and accuracy. - Process payroll through ADP, ensuring 100% error-free compensation and identifying trends in driver performance and pay. - Submit multi-ticket invoices with perfect accuracy, supporting agricultural logistics compliance. - Maintain sensitive case documentation and escalate operational concerns through proper channels. - Analyze performance metrics and identify discrepancies to support operational improvements.
- Resolved 50+ customer inquiries daily across phone and digital platforms, consistently exceeding performance targets. - Navigated multiple systems to troubleshoot issues and deliver empathetic, efficient service. - Maintained 100% compliance with data protection and privacy standards across all interactions. - Tracked resolution metrics and customer satisfaction scores to identify service trends and improvement opportunities.
- Processed client onboarding documentation with precision, ensuring compliance and completeness. - Escalated service barriers and client needs independently, maintaining workflow momentum. - Resolved scheduling conflicts and cross-departmental issues to ensure smooth onboarding