• creating, improving and working with appointment reminders system • ensuring patients’ address and contact base is up-to-date • preparing variety of tests requests and kits • executing recommended by doctors actions from reviewed test results • editing and creating letter templates • chasing up results • booking appointments • coding results • preparing and sending patient summaries requested by Midwives • QOF (Quality of framework) • preparing vaccine campaigns, coding, front desk assistance for patients • interacting with patients face to face, by phone, messages and post