I organized the annual lesson plans; I created materials moments of evaluation according to the levels I had in. • I performed the duties of secretary Direction Class, and participated in several projects, of which I highlight eTwinning , an European platform for teachers who aim to practice foreign languages through the creation and exchange of work undertaken within various subjects . I have always collaborated on projects in the foreign languages department of the schools where I taught, and of these , I underline the teaching of Italian language classes on a voluntary basis at Agrupamento de Escolas Madeira Torres, in the academic year 2011/2012. I got reviews of Good and Very Good throughout. I organized the annual lesson plans; I created materials moments of evaluation according to the levels I had in. • I performed the duties of secretary Direction Class, and participated in several projects, of which I highlight eTwinning , an European platform for teachers who aim to practice foreign languages through the creation and exchange of work undertaken within various subjects . I have always collaborated on projects in the foreign languages department of the schools where I taught, and of these , I underline the teaching of Italian language classes on a voluntary basis at Agrupamento de Escolas Madeira Torres, in the academic year 2011/2012. I got reviews of Good and Very Good throughout. Skills: Training

I provided assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. I guided in Portuguese, French, Spanish and English.

Provided customer support to end users of IT services provided by the company. As a Service Desk Agent, I troubleshooted customers' issues, carried out network repaired and collaborated with other technical profiles to help solve customers' problems for "Le Grand" a French Company. Provided customer support to end users of IT services provided by the company. As a Service Desk Agent, I troubleshooted customers' issues, carried out network repaired and collaborated with other technical profiles to help solve customers' problems for "Le Grand" a French Company. Skills: Interpersonal Skills · Professional Phone Skills

Developed and delivered training programs for professionals and organizations. Applied marketing and communication strategies to improve engagement, visibility, and learning outcomes. Worked closely with diverse stakeholders in educational and professional settings.

A Communication Officer provides first-hand information to citizens, enterprises, researchers and other specialised groups in the EU and in third countries via the telephone and email and instant messaging. We respond to enquiries on any EU-related topic in any official EU language. We work with the European Commission and many of its Directorate-Generals, Executive Agencies, and other EU institutions. They support us on treating complex enquiries. We handle some 100,000 to 110,000 enquiries annually.

Designed and delivered customized coaching and training programs for professionals and students in international environments. Coached clients on communication, confidence, presence, and clarity in high-expectation professional contexts. Integrated emotional intelligence, cultural awareness, and leadership communication into individual development plans. Supported clients navigating professional transitions, performance pressure, and identity shifts at work. Worked remotely with diverse profiles across Europe.

Provide one-to-one coaching to professionals impacted by dysfunctional leadership, organizational pressure, and career uncertainty. Support clients in rebuilding internal authority, setting healthy boundaries, and making aligned professional decisions. Facilitate reflective processes focused on ethical leadership, emotional regulation, and sustainable performance. Work across multiple languages and cultural contexts. Provide one-to-one coaching to professionals impacted by dysfunctional leadership, organizational pressure, and career uncertainty. Support clients in rebuilding internal authority, setting healthy boundaries, and making aligned professional decisions. Facilitate reflective processes focused on ethical leadership, emotional regulation, and sustainable performance. Work across multiple languages and cultural contexts.

Level 1 Certified Master Coach

Symbiosis

2025

Credential ID: Certicate ID: 3589949994000

Applied Management

Nova School of Business and Economics

2016

Digital Marketing Diploma

ISEG - Executive Education

2019

Master in Teaching English and Spanish

New University of Lisbon

2014