Directed deployment of modern endpoint management solutions, enhancing cybersecurity by strengthening device security and streamlining remote administration across a diverse enterprise environment. Implemented cloud computing technologies including Microsoft 365 and Azure Active Directory to optimize digital workplace infrastructure. Leveraged ServiceNow for IT service management and automated routine tasks using PowerShell scripting to increase operational efficiency.

Responsible for compliance with the agreed performance promises according to the contract and SLAS Service-related management and coordination of int. and ext. Delivery Customer project and service management within the operational projects Coordination of the tender process in relation to the provision of Delivery Performance Escalation management for customers Solution for particularly demanding customers or difficult framework conditions developed Establishment and management of a cross-location onsite service before and during Corona / CovidRegular major projects. Directed cross-functional teams in the rollout of complex technology initiatives by integrating new service protocols and ensuring continuity of onsite support across multiple locations during rapidly shifting operational conditions. Employed Agile methodologies to enhance project delivery efficiency and team collaboration across diverse stakeholders.