Accommodation Services
Consumer Services
Entertainment Providers
Technology, Information and Media
Active
Cedric F
Fractional COO/CXO/CHO
About Me
With a main backgound in Customer Service and Operations, I also expanded my skills in Product and People management.
I can support on building teams or improving organizations, Okrs definition and teams alignment, Improve your customer service and/or tooling, launch new services or products, challenge your internal culture and employee experience...
Jurisdiction
France
Experience
Seniority LevelC-Suite
Years of Experience10-15 years
Current StatusActive
Fractional COO/CXOWeekAway
2023 - Present
Fractional COO/CXO to manage a product revamp and operations
COONeedHelp
2020 - 2023
Rebuilding all Operations for FR/EN/PL, defining strategy and OKRs, working on organization and employee experience, building the Product & Design team, launching new services and MVPs..
VP OperationsPrivateaser
2018 - 2020
Managing Operations, Customer Sucess, Key Accounts. Tribe Management and automation. Strategy and employee experience
Head of Community RelationsBlaBlaCar
2011 - 2018
Built the whole customer service for 22 countries. Fraud &Incident Management. Tribe management & automation
Skills
Core skills0
Languages2
Languages
French
English