Directed strategy, operations, and service delivery for IT infrastructure, security, GRC, applications support, operations, and service management across 650 stores for a $1B+ retail organization. Orchestrated complex enterprise-wide technology initiatives, risk management, and operational efficiency programs to enable business growth, cloud adoption, and regulatory compliance. • Built and modernized the organization and orchestrated a complex company spinoff. Built new teams and services, deployed a modern hybrid cloud technology stack, implemented leading cybersecurity tools and services, executed a tech refresh across 650 stores, HQ, and Distribution, reduced IT support tickets 40%, delivered $2M+ in annual cost savings through transformation, vendor management and automation, and enabled the moving of 85% of corporate applications to modern cloud SaaS solutions. • Achieved 493% improvement in NIST Cybersecurity Framework alignment through deployment of enterprise-wide risk-based cybersecurity and GRC assessments and strategic plans in partnership with the business. Significantly enhanced business continuity, disaster recovery, data privacy, incident response, technical and business resiliency, transparency with board, executive leadership and business, and the company’s overall cybersecurity and compliance posture. • Established IT GRC team from ground up to support the objectives of a NYSE IPO. Implemented IT general controls, testing, remediation, policies and technology that enabled five consecutive years of SOX, PCI and Privacy compliance.

Headed strategy, planning, and execution for EA’s player-facing IT infrastructure and operations, including Business Operations/FinOps, Data & Analytics, PMO, Architecture, and Sourcing/Procurement teams. Oversaw large-scale, high-growth initiatives supporting 300M global players and $200M+ annual spend while ensuring operational efficiency, cloud optimization, and enterprise alignment. • Architected and implemented Cloud-first strategy, transforming game hosting infrastructure to achieve $40M savings in 2 years, higher availability and resilience, with a roadmap for $85M savings over 5 years. • Built and scaled FinOps team, optimizing $200M+ in hosting spend, improving reporting, demand planning, and vendor management, and generating $10–25M annual savings. • Reengineered PMO operations to use hybrid waterfall, Agile, and Kanban processes, delivering 95% on-time and on-quality project completion, including infrastructure for 44 successful game launches.

Led the North American IT infrastructure and end-user support for 88 Fulfillment Centers, 250,000+ users, and a $62M annual budget, leading a team of 500+ employees through a period of rapid growth. Oversaw large-scale IT operations, technology deployments, and project management initiatives to enable infrastructure expansion, automation, and operational efficiency. • Scaled Fulfillment Center IT team through consolidation and hiring, doubling headcount, sites, users, and assets in 24 months while supporting 44 new buildings and 28 expansions. • Deployed critical IT infrastructure, including 21,000 cameras, 2,000 servers, and 16PB storage across 20 sites, enabling robotic automation and next-generation fulfillment operations. • Established centralized PMO, implementing standardized enterprise tools and processes, improving resource planning, risk mitigation, and on-time delivery across IT and construction teams.

Oversaw a global R&D IT organization supporting semiconductor hardware and software development with 165 employees and a $32M budget. Oversaw infrastructure, private cloud HPC operations, and cross-functional IT services across 20+ locations in 10 countries to enable engineering productivity, collaboration, and innovation. • Eliminated HPC outages in the US region, preventing $400K/hour productivity loss and improving system availability for high-performance computing environments. • Built and unified global R&D IT organization, consolidating fragmented departments into a collaborative, user-focused team aligned with engineering needs. • Simplified and consolidated private cloud HPC infrastructure, reducing 34 data centers to 12, cutting costs 34%, improving user satisfaction 50%, and increasing global capacity 500%.