Education
Professional Services
Retail
Technology, Information and Media
Active

Abbi Coman Ricketts

Global Corporate Trainer & Facilitator | Turning Knowledge into Action

About Me

I am a senior Consultant, Trainer and facilitator with over 20 years of experience designing and delivering high‑impact workshops that translate knowledge into sustained behavioural change. I have conducted well over a thousand workshops globally across different subject areas working with managers and leaders across Europe, the Americas, Africa, and APAC, both virtually and in‑person. My expertise spans leadership development and preparation, performance management, negotiation, opportunity management (buying cycle) value‑based selling, project management, and change adoption. I specialise in creating highly interactive learning experiences—using discussion, real‑world scenarios, and practical application—to keep participants engaged and ensure learning sticks. I am equally comfortable facilitating executive sessions, large cohort programmes, and hands‑on train‑the‑trainer initiatives that enable internal teams to continue delivery independently. Beyond facilitation, I customise and adapt content to align with organisational culture, strategy, and governance. I regularly partner with HR, L&D, Heads of governance and PMOs, and transformation offices to embed common language, consistent tools, and scalable ways of working. My approach balances structure and energy with empathy and challenge, creating safe yet outcomes‑focused learning environments. I have also been head of training and delivery rolling out global training programs. Native in English and fluent in French, and very familiar across recognised methodologies including Agile, Scrum, DiSC®, The Five Behaviors®, and change management frameworks, I bring flexibility, credibility, and momentum to every engagement—delivering impact and leaving participants wanting more!

Jurisdiction

France | United Kingdom

Notable Employer

  • Senior Consultant, Head of Customer Experience at Hesse Consulting Group
  • Technical Pre-sales consultant at News Corp - NDS Ltd
  • Senior Lecturer at Southampton Solent University

Experience

Seniority LevelMid-Senior level
Years of Experience20+ years
Current StatusActive
Interim PMO/Project ManagerHSO International (Retail)
2025 - Present

Led as an interim PMO/PM the Raja France - D365 F&O Integration Programme (€5M) for the integration with core legacy and third-party systems, owning delivery from UAT through Go Live 2/1/26 and Hypercare.  Tasks: Exercised, in French, leadership accountability partnering with the Solution Architect to direct functional consultants, technical leads and developers. Drove structured governance, ensuring clear decision‑making, risk management and stakeholder alignment across internal and client organisations. Oversaw Jira ticket flow and delivery performance, including prioritisation, resource assignment, escalation management and issue resolution. Responsible for financial governance: resource planning, margin management, budget tracking, cost control and reporting. Authored Statements of Work and managed change control to protect scope, timelines and commercial integrity. Assisted the transition into Managed Services, shaping contract inputs and Knowledge Transfer plans to ensure continuity and operational readiness. PMO/Project Manager for Iteration 1 of Venchi AI (€40k). Accountable for the delivery of an AI-powered Order Management Agent using Azure AI Foundry. Provided leadership across four 4‑week Agile sprints, setting delivery cadence, managing resources and ensuring budget discipline. Leverged DevOps for backlog oversight, ensuring prioritisation, effort accuracy and sprint throughput. Facilitated sprint ceremonies and cross‑functional collaboration to secure a high‑quality MVP.

Senior Consultant, Head of Customer Experience NotableHesse Consulting Group
2022 - 2025

Led the Olympus Global Performance Management & Calibration training program Americas, Europe and Asia to over 4000 managers in over 15 languages. Managed a team of facilitators and consultants across 24 locations globally as Head of Training and Delivery. PM for M&A of 2 entities with HCG integrating content and resources, and successful stakeholder engagement/management. Partnered with Governance leads and Global SPMO's to embed PM standards and co-create training programs and methodologies. International training delivery of over 1000 workshops (UK, EU, USA, Africa, APAC) in French and English (Project Management,Value-based selling, Negotiation Skills, Performance Management, Opportunity Management,Prepare for Leadership, Individual and sales leader coaching). Facilitated executive workshops: transformation office, leadership, strategy facilitation, organisational culture, corporate events, high performing teams (DISC®, Five Behaviours®, SLII) for banks, corporations and non-profit organisations. Key Account Manager and Head of Customer Experience - excellent customer relationship and engagement for continued improvement, cross-selling and value-add opportunities.

Owner/Director Award Winning HotelMas de Jouas, Saint Remy, France
2006 - 2024

Launched and managed from conception to execution, Project Management, Customer Relationship, Sales and Marketing, Accounting, Team Leader

Technical Pre-sales consultantNotableNews Corp - NDS Ltd
1998 - 2004

Managed and delivered multi-million global exhibitions and face to face demo projects in digital TV media tech Supported the sales and marketing team to align customer needs and value requirements to solutions

English Business CoachSelf employed and World Academy Toulouse
2010 - 2024

English coaching to French business leaders (negotiation, project management, presentations and team/client engagement) Consulting with French business leaders to gain confidence in their role in English though customised training based on their business needs. Client Selection: Airbus, Decathlon, Intersport, ECA, Hemodia

Substitute English TeachCollege/Lycée Saint Joseph, Villefranche de Rouergue France
2018 - 2020

3 month, then 1 year full time contract developing material and teaching English to 5ieme, 4ieme, Premier and Premier STMG.

English Teacher Ecole Notre Dame, Villefranche de Rouergue France
2016 - 2019

Part time primary school teacher

English Teacher/Animator Ecole Les Acacias, Saint Remy France
2007 - 2010

Employed by the local Mayor part time for English emersion days (ages 3-11) - organised UK School trip for 20 students.

Senior LecturerNotableSouthampton Solent University
2004 - 2006

Designed and led applied maths and electrical/electronicprinciples lecture on the BSc Media Technology course Admins officer - interviewing and selecting new candidates - Dissertation Mentor

Education

Diploma of BTEC HND Sound and Video TechnologySalford University
1992 - 1994
Degree of BSc Hons Media TechnologySouthampton Solent University
1996 - 1998
Diploma of BTEC OND Electrical EngineeringGuildford Technical College
1992 - 1994

Certification

Total Certifications10

PGCE Learning and Teaching in Higher Education

Southampton Solent University

2007

Credential ID: 2006GCLTTP1213441

Computer Aided Engineering L3

City and Guilds

1993

Credential ID: 9307/064450/230003/BXJ0056/2/13/02/75

Electronics Servicing Part 1

City and Guilds

1993

Credential ID: 9306/064450/224001/BXJ0056/2/13/02/75

Teaching English as a Foreign Language (120hours)

The TEFL Academy

2016

Credential ID: SIDEU22503

Scrum Master

The Knowledge Academy

2022

Credential ID: 15722

Agile PM - Agile Project Management Practitioner

APMG International

2022

Credential ID: 2001109705 -09836493-01-JL9M

APGM International

Agile PM - Project Management Foundations

2022

Credential ID: 2001108271 - 09836308-01-J6YY

SPIN Selling Skills

Huthwaite International

2000

Account Strategy for Major Sales

Huthwaite International

2002

Essential Skills for Leading Performance

Gately Hall and Company

1998

Skills

Core skills0
Languages2

Languages

English
French