Manage HR digital projects including system upgrades, integrations, workflow automation, and platform enhancements. Develop governance documentation (TOM, RACI, AMS workflows) to standardize operations. Drive reporting, KPI tracking, and executive project updates.

As an independent Business Transformation & CRM Manager, I partnered with clients to drive digital transformation, optimize CRM strategies and streamline operations. Delivered end-to-end solutions from process redesign to system implementationwhile aligning technology with business goals.

Spearheaded business innovation projects, aligning with the group's vision and achieving improvement in operational efficiency through process streamlining. Led the implementation of CRM systems across B2B/B2C markets, enhancing customer engagement.

PMP cartificate

Project Management Institute

Scrum Master

Certiprof

Lean Six Sigma Black Belt

Management and Strategy Insitute

2025