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Marco Franco

PMO │ Business Transformation Lead

About Me

PMO & Business Transformation Leader with 10+ years of experience driving end-to-end digital transformation programs, HRIS/CRM implementations, and operational excellence initiatives across international environments. Expert in governance frameworks (TOM, RACI, AMS), complex project delivery, and cross- functional stakeholder management. Adept at turning business needs into scalable solutions, optimizing processes, and managing change across HR, Finance, CRM, and operational areas.

Jurisdiction

Spain

Experience

Seniority LevelMid-Senior level
Years of Experience15-20 years
Current StatusActive
Dgital PMOOpella
2025 - Present

Manage HR digital projects including system upgrades, integrations, workflow automation, and platform enhancements. Develop governance documentation (TOM, RACI, AMS workflows) to standardize operations. Drive reporting, KPI tracking, and executive project updates.

Business Transformation and CRM ManagerConsultant
2023 - 2025

As an independent Business Transformation & CRM Manager, I partnered with clients to drive digital transformation, optimize CRM strategies and streamline operations. Delivered end-to-end solutions from process redesign to system implementationwhile aligning technology with business goals.

Business Transformation and CRM ManagerED - ISTITUTO EUROPEO DI DESIGN SL,
2020 - 2023

Spearheaded business innovation projects, aligning with the group's vision and achieving improvement in operational efficiency through process streamlining. Led the implementation of CRM systems across B2B/B2C markets, enhancing customer engagement.

Education

Masters of Business Project Management and Big Data IntelligenceInternation Business School of Barcelona
2023 - 2024
Degree of Business Administration - Bachelor of Science,Aldo Moro Polytechnic Institute
1998 - 2003

Certification

Total Certifications3

PMP cartificate

Project Management Institute

Scrum Master

Certiprof

Lean Six Sigma Black Belt

Management and Strategy Insitute

2025

Skills

Core skills0
Languages4

Languages

English
English (British)
Spanish
Italian