United States
Board advisor and community member to portfolio of technology startups on all things customer success and customer experience including technical support, professional services, customer retention, renewals and revenue expansion.
Joined the Cyara executive team as Cyara’s first Chief Customer Officer responsible for Customer Success, Customer Experience, customer satisfaction, customer retention, Professional Services, SaaS renewals and revenue growth. Boosted customer satisfaction and NOS scores globally and boosted customer retention through rapid strategic onboarding and rapid time-to-value improvement.