Consumer Services
Professional Services
Technology, Information and Media
Active

Dennis Reno

Customer Success/Experience Leader

About Me

A recognized And accomplished Customer Success | Customer Experience leader recognized for customer satisfaction, customer retention and revenue growth. Most recently held the position of Chief Customer Officer at Cyara with a foundation of leadership roles at Proofpoint, OneLogin, Arxan Technologies and Oracle. An innovative and strategic thinker with experience revolutionizing Customer Success, Technical Support, Professional Services and Renewals. Known for recruiting and mentoring high performance teams and employee retention. Most recently working with private equity firms such as PeakSpan Capital as an advisor to stealth technology startups in their portfolio to guide and build customer success operations and teams to boost customer satisfaction and maximize customer retention and drive revenue growth.

Jurisdiction

United States

Notable Employer

  • Board Advisor | Customer Success | Customer Experience at PeakSpan Capital Community

Experience

Seniority LevelExecutive
Years of Experience20+ years
Current StatusActive
Board Advisor | Customer Success | Customer Experience NotablePeakSpan Capital Community
2025 - Present

Board advisor and community member to portfolio of technology startups on all things customer success and customer experience including technical support, professional services, customer retention, renewals and revenue expansion.

Chief Customer Officer | Senior Vice President, Customer Success Cyara
2020 - 2023

Joined the Cyara executive team as Cyara’s first Chief Customer Officer responsible for Customer Success, Customer Experience, customer satisfaction, customer retention, Professional Services, SaaS renewals and revenue growth. Boosted customer satisfaction and NOS scores globally and boosted customer retention through rapid strategic onboarding and rapid time-to-value improvement.

Education

Diploma of Business Administration California State University East Bay
1982 - Present

Skills

Core skills0
Languages1

Languages

English