Lead end-to-end localisation project delivery for 60+ IT and engineering clients across 68+ languages and four continents. Act as the primary client liaison and escalation point for Forbes 100 accounts including Norton, Siemens, Amazon, Logitech, and Adobe. Drive Agile delivery practices through a matrix team of 23 Project Managers, supporting an £8M+ annual revenue stream. Prepare and lead Quarterly Business Reviews (QBRs), delivering KPI-driven insights and strategic recommendations to senior stakeholders. Optimised resource allocation and contract performance to exceed financial targets, achieving a 32% profit margin versus a 24% goal.

Managed vendor strategy and supplier relationships for translation and engineering services, overseeing a global network of external partners. Negotiated commercial terms, evaluated vendor performance, and ensured alignment with service-level expectations. Improved workload distribution by shifting delivery to internal teams, reducing external spend and contributing to margin growth. Built long-term vendor partnerships that supported quality, reliability, and scalable localisation delivery.

Served as the main client point of contact across multiple localisation streams, ensuring clear communication and effective escalation handling. Designed and implemented workflow improvements to enhance project execution and client satisfaction. Delivered Quarterly Business Reviews (QBRs) with strategic insight into performance, KPIs, and service improvements. Recruited, onboarded, and mentored junior staff to support team scalability and consistent delivery standards.

Part of the localisation of Microsoft Office 2016 into 68 languages across 48 countries, working within an Agile, co-located matrix team. Managed complex project coordination and data-driven reporting, including purchase order issuance, invoicing, QBR analytics, and executive-level presentations. Supported a critical account transition to CNH Industrial (FIAT Group), ensuring continuity through structured knowledge transfer during a key delivery phase.

Founded and led a European Portuguese Language Service Provider for over 10 years, managing a team of 13 internal staff and a network of 30+ external vendors. Directed localisation delivery for global clients including Microsoft and Nestlé, covering major software releases such as Windows Vista and Office 2010/2016. Oversaw vendor recruitment, contract negotiation, project execution, and quality assurance, ensuring reliable multilingual delivery and long-term client partnerships.

Project Management Professional (PMP)

Project Management Institute

2012 - 2027

Credential ID: 1509209

PMI Risk Management Professional (PMI-RMP)

Project Management Institute

2015 - 2027

Credential ID: 1813934

IBM Data Science

IBM

2024