As part of my Global Vendor Manager role, I assessed and onboarded new outsourcing partners, maintained a structured vendor registry and performance database, ensured proper monitoring of supplier performance across global offices analysing data and KPIs to ensure that SLAs are being met, managed NDAs and ICAs and ensured compliance with company policies. Controlled processes for purchase orders and invoicing. Supported project managers worldwide in vendor selection, resource allocation, and escalation management. Lead the Quality Monitoring Program for vendor evaluation and performance. I was the escalation point of other Project Managers. PM & AM role: Good understanding and assessment of client´s needs. Quoting and managing a variety of Multimedia, Software, SaaS, Help, Documentation, Video and Audio projects. Ownership of end‑to‑end service delivery maintaining executive‑level relationships. Selection, qualification and assignment to resources, native in 120+ different languages who have extensive experience in different fields: Medical, Life Sciences, Marketing, Education, Legal, Technical, etc. Commitment to customer satisfaction by designing the plan (selection of the most suitable tools to use, deliverables, risk analysis, resourcing ideas, etc.), milestones, meeting project deadlines with top quality, communicating actively, working with different teams accordingly, and following up after project delivery for any required updates and support. Lead customer meetings including Pre‑kickoff, Kickoff, and production milestones, deliver clear agendas and post‑mortem steps. Maintain customer‑facing project trackers outlining all services, timelines, and metrics with full transparency. Working with internal and external resources and partners worldwide based: engineers, translators, transcribers, reviewers, publishers, third‑party reviewers, voice over talents, audio engineers, SME, transcreators, etc. Keeping track of projects financial figures and reports for internal growth. Contribute to continuous improvement efforts through clear client and internal teams communication, knowledge sharing, and collaborative problem‑solving. Prepare and deliver up to date Client Account Development Plans, setting out yearly objectives across for growth and development.

Global Resource Coordinator giving coverage to PMs based in Dublin, Boston, Japan, Madrid, Bonn and Mountain View company offices. Selection, qualification, onboarding, and resource allocation to projects requests according to internal needs. Documenting the company´s qualification process including sample tests for all different services. Consistently contrasting industry metrics for rates negotiations, agreements and updates. Resource Database Management for all localization services (DTP, Engineering tools, translation, proofreading, transcreation, transcription, sworn translation, voice recording, etc. into 120+ languages. Quality issues handling and cooperation penalties. EN and ISO audits preparation and documentation yearly. Keeping up with localization technology trends (AI applied to CAT tools, Machine Translation).