Administrative and Support Services
Consumer Services
Active

Alex Adrian Henry

Digital Account Strategy and Management | Service Delivery Management | Business Process Outsourcing

About Me

Results-driven Operations Account Manager and Account Strategy Leader with over 10+ years of experience in project execution and revenue growth within multinational organisations like Google and Concentrix. Proven expertise in Data-Driven Decision-Making, Process Optimisation, and Cross-Functional Collaboration to improve service delivery and client outcomes. Strong background in Digital Account Strategy, Performance Management, and building high-performing teams to drive measurable business impact.

Jurisdiction

Canada

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
Senior Account StrategistGoogle Ads (In partnership with Teleperformance)
2023 - Present

Oversee the overall performance and compliance of a team of strategists by providing consistent guidance, mentorship, and subject matter expertise. This includes ensuring that all team activities adhere to established standards and policies, and that team members are continuously upskilled through coaching, training, and knowledge-sharing sessions to maintain a high level of competency. Provide comprehensive support across multiple books of accounts, ensuring that all activities align with established cadence requirements and meet or exceed performance expectations. This involves coordinating with various stakeholders, monitoring deliverables, and proactively identifying and resolving any potential gaps or delays. Continuously evaluate and enhance existing processes and procedures with a focus on time savings, operational efficiency, and risk reduction. Implement best practices and innovative solutions that drive productivity and create a more streamlined workflow for the team and its associated functions.

Project Delivery ManagerPunchcard Systems Inc.
2024 - 2024

Strategic Project Management: Develop and manage project timelines, goals, and deliverables in alignment with business objectives, while overseeing budgets and ensuring quality standards. Stakeholder Communication & Resource Allocation: Serve as the central point of contact for all project stakeholders, ensuring clear communication, and efficiently allocating resources and assigning tasks to team members. Risk Mitigation & Team Leadership: Proactively identify and mitigate project risks, resolve conflicts, track progress with KPIs, and lead, mentor, and motivate project teams.

Education

Masters of Business Administration, Management and Team ManagementEuropean Business School of Barcelona
2022 - 2023

Skills

Core skills0
Languages1

Languages

English