I am currently leading the end-to-end development of an AI-driven B2C travel marketplace, where I have designed the product vision, business plan, and go-to-market strategy. My focus is on leveraging a modern technical stack (Next.js, Supabase, AI workflows) to build a scalable MVP that solves complex logistics for the camping industry.

As CPO, I professionalized the product organization by scaling a cross-functional team from the ground up and implementing high-velocity agile frameworks. I spearheaded the transition to a Product-Led Growth (PLG) model, led the successful replatforming of core infrastructure to AWS/Azure, and integrated AI-driven workflows that significantly reduced manual operational overhead.

I led the product strategy and roadmap for a complex IoT and construction tech platform, focusing on stabilizing the core offering for enterprise-grade reliability. By establishing clear OKR frameworks and discovery processes, I aligned engineering and design teams to deliver high-impact features that secured key partnerships and improved user retention.

I managed the strategic roadmap for Twilio’s internal messaging APIs and developer tools, ensuring high availability and seamless integration for global engineering teams. My role involved deep technical discovery to identify bottlenecks in internal workflows and designing scalable API solutions that supported Twilio's massive messaging volume.

I led five scrum teams of approximately 20 people, where I successfully scaled a Function-as-a-Service (FaaS) platform from zero to 80 enterprise brands with over 20M monthly invocations. During this tenure, I launched critical Bot Connectors and Messaging APIs adopted by global enterprises, while establishing company-wide product decision-making frameworks that fostered a culture of experimentation.

I managed a global team of 13 Technical Account Managers (TAMs) across four regions, supporting top-tier enterprise clients including Verizon, Intuit, and Microsoft. I successfully transformed the department from a cost center into a revenue-generating organization by introducing billable service models and tying technical deliverables directly to commercial success.

I served as the primary technical escalation lead for high-value clients like Bank of America and Verizon Wireless, ensuring 99.9% platform uptime and successful feature adoption. I acted as a critical bridge between client IT departments and internal engineering teams to resolve complex technical blockers and drive usage growth.

During my initial four-year tenure, I held progressive roles across Sales, Customer Success, and Retention, focusing on the Small and Medium Business (SMB) segment. I was responsible for managing a high volume of accounts, where I consistently exceeded retention targets and drove expansion revenue by identifying untapped product value for users. This foundational period allowed me to master the "voice of the customer," which later became the cornerstone of my product leadership philosophy, ensuring that technical roadmaps remained deeply rooted in solving real-world user pain points.

PMP

PMP School

2014