I’m a product and transformation leader driven by designing intuitive experiences, building exceptional teams, and turning strategy into measurable impact. At ServiceNow, I led the shift from legacy IT to a modern product operating model and drove enterprise adoption of Customer Zero and AI-powered workflows to deliver scale, efficiency, and frictionless digital experiences. Previously, I shaped global loyalty experiences for millions of Marriott Bonvoy members and spent a decade in consulting driving strategy and operations across legal, finance, healthcare and federal government industries.