• Undertaking business development initiatives for fare collection solutions. • Engaging and starting partnerships with global transit agencies and operators. • Carrying marketing campaigns for Italy, Spain and UK mainly. • Preparing, attending and promoting participation to industry events.

• Advised partners on maximizing sales through comprehensive data analysis, enhancing their performance metrics. • Conducted engaging software demonstrations for hotel and accommodation partners, showcasing product benefits. • Delivered internal training sessions on Management and Data Analysis tools, improving team proficiency.

• Proactively liaised with top-selling agencies to facilitate ticket sales through the viagogo platform. • Coordinated global logistics and ticket shipments, significantly reducing delays and fulfilment issues. • Supported onboarding process of new hires delivering training.

• Researching, identifying and approaching top talents within the financial industry. • Acquiring market intelligence and mapping team structure from various competitors. • Building trusted and professional connections with clients and candidates on a global level.

• Conducted targeted recruitment for the hospitality sector, focusing on hotels, restaurants, and retail shops. • Prepared candidates for interviews, including CV reviews and trial assessments, ensuring they were well-equipped for success. • Managed administrative duties, coordinated meetings, and served as the primary point of contact for clients, enhancing communication and efficiency.

• Provided exceptional inbound client support and account management for various online casinos. • Delivered customer support in both Italian and English, ensuring clear communication and satisfaction. • Assisted clients over the phone and through chat, resolving inquiries efficiently and effectively.