-Built the firm’s first end-to-end operating structure, improving decision turnaround by 35% and clarifying ownership across core functions. -Implemented structured hiring, onboarding, and performance frameworks, enabling 40% faster role fulfilment and stronger accountability. -Streamlined case, billing, and administrative workflows, reducing rework by 30% and improving overall efficiency. -Led senior stakeholder engagement across legal, finance, and external vendors, strengthening collaboration and alignment. -Partnered with senior lawyers to stabilise operations during growth, improving continuity and reducing day-to-day dependency on partners.

Built and led a C-suite–sponsored project team to deliver industry-level regulatory initiatives, coordinating multiple internal and external stakeholders, including consultants and regulators.

Strategy & Planning – CEO’s Office | 2010 – 2017 -Worked directly with the CEO and senior leadership on enterprise strategy, regulatory priorities, and transformation agenda. - Led bank-wide EMV Chip Migration across the ATM network, meeting MAS timelines and making SBI the first bank in the network to complete migration. -Led SBI’s Kuala Lumpur Representative Office application approval, covering regulatory research with Bank Negara Malaysia, HQ coordination, statutory filings, and approvals secured in ~2.5 months. -Owned board papers, chairman-facing strategy notes, and regulatory submissions. Payments, Corporate Functions | 2017 – 2022 -Owned product strategy, operating model, and delivery for cross-border remittance and payments business. -Managed USD 420M P&L spanning operations, partnerships, compliance, and customer experience. -Led and scaled a 54-member cross-functional team across business, technology, and operations. -Delivered 22% transaction volume growth within six months while sustaining ~20% market share. -Launched digital and ATM-based remittance solutions generating ~USD 4M in annual revenue. -Drove execution of control, risk, and compliance frameworks within the payments business in line with Singapore regulations.

-Renegotiated vendor contracts, achieving ~20% cost reduction while maintaining service quality. -Standardised payroll and payment structures (Singapore & offshore) and managed Indonesia and Australia teams