• Shaped multi-year product strategy and roadmap, guiding cross-functional teams to accelerate innovation and enhance product portfolio performance. Designed and implemented forecasting, budgeting, and reporting processes that improved financial transparency, enabled informed decision-making, and aligned executive leadership on strategic priorities. • Directed a team of 3 direct reports (2 Directors, 1 Manager) and a broader organization of 27 U.S.-based remote professionals, driving enterprise-wide product strategy and execution. • Built and operationalized the product function from the ground up, stabilizing three strategic pillars. • Integrated client, operational, and governance considerations into multi-year product strategy, balancing innovation, compliance, and long-term sustainability across enterprise initiatives. • Developed foundational processes that created transparency across three product lanes, strengthened cross-functional alignment and improved execution. • Designed and activated a multi-year product roadmap integrating IT dependencies and enterprise initiatives. • Launched NCM’s first Client Advisory Board, embedding real-time client insights into product strategy. • Strengthened enterprise communication and visibility by introducing new forums and reporting structures. • Mentored and restructured innovation teams, elevating ideation, acceleration, and delivery of new offerings.

• Directed 2 reports (U.S. and Bogotá, Colombia) and oversaw 8 dotted-line global team members across Canada, Germany, England, Colombia, Brazil, Mexico, and Asia, strengthening early-career talent development worldwide. • Achieved all service goals with 99% quality scores, reduced overtime by 15%, and earned recognition from executive leadership. • Strengthened culture and engagement, improving retention by 9% through recognition programs, and global collaboration. • Increased communication satisfaction by 21% and learning opportunities by 25% via quarterly surveys. • Expanded program population by 30% in 2022 through development initiatives and frameworks. • Rolled out a global newsletter for 4,300 employees and created a 10-month leadership program to grow future executives. • Designed fireside chats to foster open dialogue on compensation, leadership, and career growth. • Created a Workday flagging system to enable precise tracking and reporting of early-career candidates.

• Led a $45M client portfolio and team of 86 within a private exchange platform, driving measurable improvements in efficiency and employee engagement. • Served as a trusted advisor to C-suite leadership, analyzing outcomes, identify scalable improvements, and generating measurable performance gains. • Reduced costs by $800K by reallocating tasks to offshore teams in India. • Increased retention from 90% to 97% with recognition programs and career development strategies. • Advanced five employees into higher positions within six months through growth planning. • Created a hybrid role combining client-facing expertise with backend technical skills, improving operational efficiency.

• Directed 19 employees across onsite and remote settings; authored escalation processes and supported client health initiatives. • Increased client health from 81% to 92% by applying comprehensive cross-functional solutions. • Organized quarterly Town Halls for 200 staff to align leadership vision and encourage collaboration. • Designed bespoke training curricula to address evolving departmental needs. • Launched Market Summit meetings, uniting seven leaders across markets; expanded nationally.

• Led onboarding for new clients valued up to $3M, training 15 new implementation managers (many later promoted). • Enhanced secure data exchange with new SFTP protocols, reducing risks and rework. • Developed a demographic file workbook that improved accuracy and minimized rework.

MIT - Mastering Design Thinking

MIT

2024

Credential ID: 108481194

Human-Centered AI Leadership Certification

AI-Powered Women

2025 - 2026

Credential ID: 7f7dbfaa

Generative AI for Leaders

Vanderbilt University

2026

Credential ID: 6OAME0FK0CSF

Finance for Non-Finance Executives

Wharton Executive Education

2025

AI and Career Empowerment Executive Education Certificate

University of Maryland - Robert H. Smith School of Business

2025

Lean Six Sigma Green Belt Certification

Go-Lean-Six Training & Consulting

2021