Senior Customer Support and Operations professional with 7+ years of experience in fast-paced, international environments. Strong background in Tier 2–3 escalation management, VIP customer handling, team leadership, and service operations. Proven ability to optimize workflows, improve SLA compliance, and balance customer satisfaction with business objectives. Experienced working across cultures and time zones. Known for ownership, reliability, and hands-on leadership.
 As composer and sound producer I've collaborated with Universal Production Music (across the labels Atmosphere, Bruton and Big Shorts), clients include Netflix and Porsche, among many others. I also produce original music and creates sound design for commercials, cooperates with some international music production studios, produces sound libraries. I've got a strong reputation as a remixer, collaborated with many well-known electronic music artists. As mastering engineer, I am working since years for Invasion, Industrial Strength Records and other labels and artists.