Administrative and Support Services
Consumer Services
Financial Services
Holding Companies
Active

Bernardo Salgado

Client & Business Support | Operations

About Me

Customer Experience Specialist with experience in client-facing commercial roles and international stakeholder management. Skilled in coordinating customer inquiries, supporting sales teams, maintaining professional relationships, and improving operational processes. Eager to contribute to growing companies by enhancing customer interactions, providing clear guidance, and supporting smooth, scalable customer service operations.

Jurisdiction

France | Brazil | United States

Notable Employer

  • Client Relationship & Account Management at XP Inc
  • Account Manager - B2B at Icatu Seguros
  • Onboarding & International Middle Office Analyst at BTG Pactual

Experience

Seniority LevelAssociate
Years of Experience6-10 years
Current StatusActive
Client Relationship & Account Management AssociateSten Capital
2025 - 2025

Managed onboarding, documentation and operational workflows for UHNWI clients across banks, custodians and advisors (BR/EU/US), ensuring compliance, accuracy and clear information flow. Coordinated investment and account operations (subscriptions, settlements, instructions) and supported bankers with follow-ups, meeting preparation and cross-institution communication.

Client Relationship & Account ManagementNotableXP Inc
2021 - 2024

Managed relationships with high- and ultra-high-net-worth clients, handling daily operational demands including cash movements, transfers, redemptions, reporting, and account openings. Coordinated client needs across financial planning, tax and succession structuring, investment advisory, and operational teams to deliver integrated service. Performed middle-office activities such as asset transfers, settlements, onboarding data validation, operational controls, and portfolio reconciliation. Supported commercial teams through documentation handling, operational problem-solving, and report preparation, while training junior analysts and improving internal processes.

Account Manager - B2BNotableIcatu Seguros
2021 - 2021

Acted as the main B2B contact for Private Banking and Wealth Management firms, supporting pension and life-insurance products for sophisticated clients. Provided operational support in pension-fund structuring and resolved product and process inquiries with accuracy and compliance focus.

Account Manager - Banker B2CBanco Modal
2020 - 2021

Supported digital banking clients with platform navigation, onboarding, and issue resolution across service channels. Assisted clients in building basic investment strategies and asset allocations aligned with their profiles and financial goals.

Onboarding & International Middle Office AnalystNotableBTG Pactual
2019 - 2020

Reviewed and validated client documentation (individual and corporate), ensuring full KYC, compliance, and regulatory adherence for new account onboarding. Managed data entry, account setup and provided onboarding support to investment managers whose funds were administered by BTG. Supported Wealth Management teams through offshore middle-office activities, including financial reporting, position monitoring, and cash/asset transfers. Handled subscription agreements for international alternative funds and coordinated KYC and operational steps directly with asset managers and fund administrators.Managed onboarding and documentation checks for new clients, ensuring compliance with regulatory and internal standards. Supported wealth management teams by preparing reports, monitoring positions and coordinating offshore fund transfers; served as point of contact for investment managers regarding account and documentation requirements.

Education

Degree of Business AdministrationIbmec Business School
2015 - 2019

Certification

Total Certifications4

Management of Fashion and Luxury Companies

Bocconi University (Coursera), Online

2025

Fundamentals and Applications of Artificial Intelligence

Corporate Workshop

2025

Financial Markets

(Coursera, 32h)

2019

Private Equity and Venture Capital

Bocconi (Coursera, 10h)

Skills

Core skills0
Languages4

Languages

English
French
Spanish
Portuguese