• Delivered Microsoft 365 and SharePoint Online migration projects for international clients across multiple industries. • Managed tenant-to-tenant and on-premises to cloud migrations, including Exchange Online, SharePoint Online, and OneDrive for Business. • Configured and administered Microsoft 365 environments, including user provisioning, licensing, permissions management, and policy configuration. • Designed SharePoint Online site structures, permission models, and governance frameworks to improve collaboration and information management. • Automated administrative processes using PowerShell to improve efficiency and reduce manual workload. • Provided post-migration support, troubleshooting, and performance optimization. • Delivered end-user and administrator training sessions to ensure smooth adoption of Microsoft 365 solutions. • Selected project exposure includes work for enterprise and SMB clients across Europe. Projects: Microsoft, Delta Studio, Olinio, Docentris, Makita EU

• Delivered structured Microsoft 365 training sessions for corporate clients with offices in Romania. • Trained end users and IT administrators on SharePoint Online, Exchange Online, and collaboration tools. • Conducted workshops covering platform administration, security best practices, and workflow optimization. • Supported client transition to cloud-based collaboration environments through hands-on guidance and knowledge transfer.

• Conducted Microsoft 365 and SharePoint Online training sessions tailored to enterprise user environments. • Supported organizations in adopting cloud collaboration tools and improving internal digital workflows

• Facilitated SharePoint 2013 to SharePoint Online migration, including Team and Project sites containing libraries, lists and custom webparts. • Migrated workflows from Nintex to Power Automate.

• Provided support and troubleshot company owned applications based on Windows Server, Linux and SharePoint Online or On-premises. • Ensured user access and usability according to the permissions matrix. • Maintained servers by fixing issues related to updates - before or after the process had taken place

• Supported SharePoint Online environment by addressing issues raised by internal Orange clients affecting external customer sites; • Created weekly and monthly KPI reports; • Monitored SharePoint 2013 and 2016 on-premises farms using Microsoft System Center Operations Manager; • Resolved critical alerts affecting SharePoint services and features; • Configured SCOM Dashboard; • Tuned SCOM management packs according to business needs;

• Created Intranet based on SharePoint Online, including several communication and collaboration methods to enable employee management, training and informing; • Took part in the development of the current infrastructure, by modelling new tools and resolution methods, all in favour of efficiency; • Delivered technical content to both end-users and administrators; • Discussed with department managers regarding ways of improving internal activity; • Created Microsoft Flows to automate specific recurrent tasks; • Created in-house Contract Management System, which served as a document repository for Legal/ Financial/Technical audit; • Resolved any given service issue experienced by company end-users or administrative matters related to Windows, Active Directory, Hybrid, Office 365; • Communicated with appropriate departments to improve and update current tools and applications; • Administered Office 365 tenant; • Integrated third-party applications, used outside Superbet hybrid envienvironment with Office 365.

• Administered Windows based physical and virtual machines; • Implemented projects related to customer environments - migrations from various platforms (Exchange on-premises, Linux, mail servers, file servers) to the cloud (Office 365, G Suite), virtual-physical, created new servers from scratch; • Handled urgent and critical issues related to Active Directory, Group Policy, DNS, DHCP; • Administered databases such as SQL, ERP; • Managed virtualization in VMWare, Hyper-V, ESXi; • Troubleshot Windows Server Backup, Veeam Backup; • Created scripts for recurrent tasks in customer environments.

• Facilitated migrations from IBM Lotus Notes to Office 365 SharePoint using third-party applications; • Fixed any bugs or errors during the migration or after the migration is finalized; • Identified possible migration problems & solutions; • Customized SharePoint as per organization's requirements; • Implemented new apps (custom development) and workflows in SharePoint; • Administered the Office 365 company tenant; • Implemented GDPR within the company by creating security groups, data loss prevention policies, ensuring encryption and secure storage in SharePoint and OneDrive for Business; Offer technical support for Office 365 related issues.

• Identified network alerts and looked into resolving them; • Made sure DDOS attacks were mitigated and customer links were not exceeding capacity - ensure 100% uptime; • Escalated more complex issues to 2nd line Network Engineers; • Notified customers about future maintenance work and/or emergency maintenance; • Contributed to the growth of the network and overall workflow; • Resolved abuse complaints: copyright infringement, botnet, phishing, carding etc.; • Routed tickets and e-mails to the correct department; • Ensured that the SLA was met; • Took ownership of cases and made sure they were resolved, even after them being escalated/transferred