Hey I'm Ankhy, a french-senegalese UX Researcher living in Montreal, Quebec. My 6+ years of experience helped me to lead and support mixed-methods research on complex, multi-touchpoint services, helping organizations understand end-to-end user journeys, systemic friction points,and decision-making drivers beyond interfaces. I have a strong experience in translating ambiguous experience problems into journey-level insights, service opportunities, in collaboration with product, operations, and other stakeholders. I love to dig deep to uncover insights that will help and be USED to improve a product or a service.