Delivered outstanding customer support, resolving payroll inquiries with empathy and efficiency. Handled sensitive complaints, ensuring professional and timely communication via email and phone. Maintained accurate records of all cases, demonstrating strong attention to detail. Collaborated with internal teams to resolve recurring service issues and streamline processes. Contributed to service improvement by identifying gaps and recommending practical solutions. Customer Service: Addressing customer inquiries and concerns across multiple platforms like phone, email, live chat, and social media. Issue Resolution: Investigating and resolving customer issues promptly and effectively. Order Processing: Aiding customers in placing orders, tracking deliveries, and managing returns and exchanges. Product Knowledge: Maintaining a comprehensive understanding of the company's offerings to deliver precise and valuable information to clients. Documentation: Logging customer communications and recording details of inquiries, complaints, and resolutions. Feedback Collection: Collecting customer feedback to enhance products, services, and overall customer satisfaction. Policy Adherence: Ensuring adherence to company policies, procedures, and guidelines in every customer interaction. Sales Support: Supporting the sales team by furnishing product details, processing orders, and addressing sales-related queries. Reporting: Compiling reports on customer service activities, such as response times, resolution rates, and customer satisfaction levels, for management review. Relationship Management: Building and maintaining strong customer relationships to encourage loyalty and repeat business. Technical Support For companies dealing with technical products, providing technical assistance and guidance to customers.

Reviewed and assessed investigative dockets for asset forfeiture proceedings. Drafted and filed court applications for restraint, preservation, and forfeiture of assets. Represented the State in High Court asset forfeiture litigation. Conducted legal research and provided opinions on forfeiture, money laundering, and organized crime. Liaised with law enforcement, FIU, ZACC, and financial institutions to trace and preserve tainted assets. Supported management and disposal of seized property in compliance with court orders. Contributed to training and capacity building for prosecutors and investigators. Facilitated international cooperation and mutual legal assistance on cross-border asset recovery. Conduct criminal prosecutions on behalf of the State across various court levels. Examine and review police dockets to assess the sufficiency of evidence before initiating prosecution. Draft legally sound and evidence-based charges aligned with the Criminal Procedure and Evidence Act. Represent the State during bail hearings, opposing or consenting to bail applications as appropriate. Provide legal guidance to law enforcement agencies on evidentiary standards and investigative procedures. Prepare and manage court cases from initial appearance to final judgment, ensuring procedural fairness. Handle plea negotiations and engage in plea bargaining within the bounds of justice and public interest. Make oral and written legal submissions in criminal trials, including appeals and reviews. Uphold constitutional rights of accused persons, witnesses, and victims throughout proceedings. Collaborate with the judiciary, police, correctional services, and other actors in the justice system. Train and mentor junior prosecutors on legal drafting, trial advocacy, and professional ethics. Maintain accurate records of prosecuted cases and compile periodic reports for the NPA.

Provided legal advisory services to ICAZ Council, management, and departments on matters relating to corporate governance, professional regulation, and statutory compliance. Monitored ICAZ’s compliance with applicable laws, including the Accountants Act Chapter 27:02, the Public Accountants and Auditors Board (PAAB) regulations, and related statutory frameworks. Drafted, reviewed, and interpreted contracts, MOUs, service agreements, and internal policies to ensure legal accuracy and risk mitigation. Led investigations into professional misconduct and supported the Disciplinary Committee with evidence collation and case preparation. Managed the administration and enforcement of ICAZ’s Code of Professional Conduct and Ethics in line with IFAC standards. Acted as liaison with regulatory bodies, external counsel, and professional stakeholders on compliance and legal matters. Supported the development and implementation of internal compliance programs and risk assessment frameworks. Coordinated the filing and maintenance of statutory returns, licenses, and corporate documents. Conducted training workshops and awareness sessions for members and staff on compliance obligations and legal updates. Reviewed and updated ICAZ governance instruments, including bylaws, rules, and terms of reference for committees. Ensured due diligence and legal oversight on membership admissions, renewals, and disciplinary actions. Contributed to the preparation of Council reports, audit findings, and board resolutions relating to legal and compliance affairs.

Conducted legal research on case law, statutes, and legal precedents to support litigation and advisory work. * Drafted legal documents including pleadings, affidavits, letters of demand, contracts, and internal memos under supervision. * Attended court sessions, client consultations, and disciplinary hearings for exposure to real-time legal processes. * Prepared case summaries, court bundles, and assisted in compiling evidence for ongoing matters. * Liaised with court officials, registries, and public offices for filing, follow-ups, and document retrieval. * Provided clerical support by organizing and maintaining legal files, indexing documents, and managing correspondence. * Observed the application of procedural rules in both civil and criminal matters across Magistrates’ Courts and High Court. * Participated in internal case review meetings and gained insights into legal strategy and client handling. * Ensured confidentiality and professionalism in all client-related assignments and interactions. * Gained foundational understanding of the Legal Practitioners Act Chapter 27:07 and Zimbabwean judicial structure. Administration Manageer Managed day-to-day administrative functions of the legal office, including file management, scheduling, and internal communications. Maintained and organized legal files, case records, contracts, and confidential documents in compliance with law firm standards. Prepared and formatted legal documents such as contracts, pleadings, court applications, and correspondences for review by legal practitioners. Handled filing and service of court documents at Magistrates’ Courts, High Court, and other tribunals. Monitored court deadlines, hearing dates, and diary systems to ensure timely action on all matters. Coordinated meetings, consultations, and travel arrangements for attorneys and clients. Acted as the liaison between clients, law firm partners, legal clerks, and court officials to facilitate smooth communication and workflow. Processed billing, legal fees, receipts, and maintained accurate client account records in line with Law Society of Zimbabwe regulations. Provided support in document preparation for conveyancing, litigation, probate, and company secretarial matters. Oversaw procurement and inventory of office supplies and ensured smooth functioning of office equipment. Ensured proper archiving of closed case files and compliance with data protection and record retention policies. Supported junior staff and interns with onboarding, task assignments, and procedural guidance.

Supported the senior Partner through the preparation, typing, and filing of pleadings, affidavits, court processes, and conveyancing documents in accordance with applicable court rules and statutory requirements. Handled the Partner's diaries as well as case management Managed client file administration, liaison with courts, the Deeds Registry, banks, and local authorities, Handled the drafting of property transfers, bonds, and registrations

Effective Asset Forfeiture

University of Capetown and UNoDC

2021