Hands-on Customer Success bootcamp in digital & SaaS environments, learning from industry experts Strategy & planning, customer lifecycle management, renewals and expansion, KPI analysis, automation and AI.

Success : Secured 100% retention across 5 B2B accounts Led personalized onboarding to address client needs and accelerate value delivery Drove customer satisfaction by generating business opportunities worth up to €300K/client (through great prospection) Identified additional sales opportunities and provided actionable insights to Sales teams. Improved internal processes and global service Built strong client relationships through proactive business reviews and strong interpersonal skills.

Success : Boosted relationships and value for 3 key European health and pharma customers through multi-channel marketing operations (print, digital, events) - €50K budget ·Project Management Success : Piloted cross-department CSR projects (EcoVadis, carbon footprint), collaborating with multiple teams to deliver measurable impact; trained Sales teams on CSR strategy and solutions while providing practical enablement tools to boost adoption and engagement.