Profile
Retail
Professional Services
Consumer Services
Administrative and Support Services
Accommodation Services
Transportation, Logistics, Supply Chain and Storage
Active

Andrea S

Customer Service & Operations Specialist | Sales Support | Hospitality & E-commerce Experience

About Me

Customer-focused professional with a strong background in hospitality, e-commerce and operations support. I specialize in managing client relationships, resolving incidents efficiently and ensuring smooth administrative and logistical processes. My experience includes customer service management, CRM handling, order and returns coordination, event and reservations management, cross-department communication and workflow optimization. I have worked in fast-paced environments where adaptability, problem-solving and attention to detail are essential to maintain high client satisfaction. I am known for being communicative, results-oriented and highly organized, with the ability to work under pressure and quickly adapt to changing priorities. I enjoy helping companies improve customer experience while supporting teams operationally. Tools: Zendesk, Reamaze, Shopify, Odoo, Mirakl, Opera, Sihot, Hestia, ACI, Microsoft Office Languages: Spanish (Native), English (Advanced)

Jurisdiction

Spain

Experience

Seniority LevelMid-Senior level
Years of Experience6-10 years
Current StatusActive
Events ManagerIndependent Hotel
2022 - Present

Managed corporate and private events from planning to execution Prepared budgets, quotes and service proposals Coordinated vendors and internal departments Supervised events on site ensuring quality and client satisfaction

Assistant ManagerHotel Nature Suites 3*
2022 - 2022

Supervised daily operations and departmental performance Managed occupancy, reservations and sales monitoring Prepared group/event budgets and proposals Supported HR management and administrative processes

Customer Service Manager & Logistics Assistant Illice Brands Group (E-commerce)
2021 - 2022

Handled customer inquiries and incident resolution Reviewed orders, stock issues and product defects Managed returns and exchanges Trained team members and optimized workflows Supported e-commerce, logistics and marketing teams

Customer Service Sprinter
2020 - 2020

Provided customer support via CRM systems Processed orders, returns and customer requests Maintained and updated database records

Guest Experience & Front desk specialistMelia Hotel International 4*/5*
2019 - 2020

Managed front desk operations, reservations and VIP lounge supervision Delivered personalized guest service ensuring high satisfaction standards Anticipated guest needs and resolved issues proactively Oversaw hotel facilities and activity areas Implemented cross-selling strategies across departments Supported social media communication and guest engagement Coordinated with multiple departments to optimize service delivery

Education

Degree of Tourism Alicante University
2013 - 2018

Certification

Total Certifications1

Hotel Management Master

FORST

2019 - 2020

Skills

Core skills0
Languages2

Languages

English
Spanish