- Coordinated personalised travel experiences across Morocco, drawing on deep local knowledge and long-term family roots in the region. - Planned itineraries, logistics, and transport to ensure smooth, stress-free journeys for travellers. - Acted as the main point of contact for guests, resolving time-sensitive issues calmly and adapting plans as needed.

- Delivered end-to-end guest experiences, maintaining high ratings through clear communication and proactive problem resolution - Ensured property readiness, presentation, and quality standards prior to every arrival - Handled guest concerns calmly and professionally, often under time pressure

- Managed and grew a successful family-run distribution business representing leading international brands - Consistently exceeded sales targets and quotas - Prepared detailed sales and performance reports for the parent company - Oversaw daily operations, client relations, and business performance Provided executive support to the Managing Director Supported daily operations and client relations Monitored targets and assisted with business growth initiatives

- Managed calendar, meetings, and travel - Coordinated property viewings and tenant communications - Liaised with lawyers, contractors, and suppliers - Prepared contracts and official correspondence - Tracked payments and supported daily operations - Maintained confidential records and filing systems