11 years helping clients succeed beyond the sale. I reduce churn, streamline onboarding, and build trust-based relationships that drive long-term growth. At Finvasia Group, I managed B2B partners and retail clients across Europe, Middle East, and Southeast Asia. Results: 20% churn reduction through proactive engagement, 30% faster onboarding through process redesign, and €60k–€80k in additional revenue from existing accounts. I also serve as the bridge between clients and internal teams—collaborating with Product and IT to fix recurring issues and advocate for customer needs. Now I'm ready to bring this experience to Humiint's clients as a Fractional Customer Success Manager, helping organizations professionalize their client relationships and make success repeatable.