• Maintain master banking and investment account history and advise FIs of signatory changes • Develop automated workflow processes to improve treasury throughput and operational efficiency • Supervise payments processing by treasury specialists and ensure adherence to payment controls • SME in the implementation of Account Verification System (AVS) to prevent fraud and secure transactions. • Implement strategies to optimize operational cash balances and provide advisory on financial risks • Identify solutions and initiatives that can improve treasury efficiency and reduce operational costs • Work with and keep the performance record of 15+ banking platforms across USA, Canada, and Cayman Island • Prepare RFPs to source efficient banking and cash management solutions • Monitor intercompany balances and work with Accounts Payable team to initiate balance settlement • Established a timeline to stop all paper payments to mitigate risks and cut payment processing costs and time • Negotiate with banks on fees, compensation on account balances, and banking platform customization • Identified gaps in payment control that could have led to audit demerit later in the year

• Grew assigned deposit portfolio by 40% from $600 million to $840 million in fiscal year 2023 • Provided analysis of a client’s trade ecosystem which made them qualify for preferential-rate financing • Implemented investment strategy for non-profit organizations, helping them to achieve the projected ROI • Achieved 100% reduction in cheque frauds by implementing positive pay for clients • Reduced cost of banking for clients by recommending appropriate solutions that fit their transaction pattern • Set up payment capabilities and integrated banking platform with client treasury management system • Defined online banking access and privileges in adherence to client’s authorization framework • Implemented money management services to minimize the cost of drawing down on credit lines • Recommended FX solutions that helped clients manage their foreign exchange risks effectively • Responded to multiple RFPs from municipalities, hospitals, and schools, with 60% success rate. • Defined interbank accounts sweeping criteria to help client optimize returns on cash resources • Set up credit cards and reviewed merchant services of client for a possible switch to optimize cost of service • Collaborated with product team in ensuring future product updates meet customer needs • Earned the Bank’s Top Individual Performance Award in 2023

• Provided support services to small business customers and partners in a high traffic environment • Advised customer via phone on credit cards, loans, investment, and day-to-day banking • Identified reoccurring issues and worked with relevant department on prompt resolution • Reviewed and resolved disputes on fees and charges through strict application of the Bank policy • Served as a subject matter expert on CEBA and helped customers identify alternative financing • Supported projects on operational efficiency in business banking unit • Participated as a stakeholder (user) in enhancing capabilities of the bank core applications • Designed solutions that solved clients’ pain points in current state while the bank planned for future state • Organized training for colleagues and new hires on payment products, policies and best practices

• Led a team that developed and managed supply chain finance solutions and operating manuals • Streamlined decision-making for solution investment by highlighting solution impact and market opportunities • Set SLAs for card processors and merchant acquirers and helped the bank fulfil the guidelines of PCI-DSS • Arranged and provided training to relationship managers on supply chain finance products • Participated in feasibility studies to determine suitability of products and to address identified gaps • Engineered tripartite agreements between the bank, corporate clients, and small business owners which led to the development of products that tremendously improved trading activities • Created synergies among departments in the bank to get full benefits of and monetize tripartite agreements • Collaborated with treasury unit to ensure availability of funding for managed products • Carried out first-level risk assessment on loans presented through supply chain finance products

• Developed financial and digital solutions that helped in collections, disbursements and working capital improvements • Advocated for automation of manual processes to increase efficiency and accuracy • Developed financial supply chain architecture to understand flow of funds in assigned sectors • Designed and modelled processes used in developing and enhancing payment products • Initiated executive management approval for solutions that exposed the bank to financial risks • Reviewed internal and external documents to ensure adherence to regulations, policies and procedures • Supported UAT team in the implementation of user acceptance testing, focusing on defects documentation

Fintech Industry Professional (FTIP)

Corporate Finance Institute (CFI)

2026

Credential ID: 174533367

Certified Treasury Professional (CTP)

Association For Financial Professionals (AFP)

2023 - 2026

Certified Business Analysis Professional (CBAP)

International Institute of Business Analysis

2022 - 2028