• Driving daily meetings with dev team and stakeholders. • Production Incident tracking • Help PO ensure User Stories are ready for estimation / development • Served a team of 11 players • Bi-weekly attendance and health reporting and driving review/retrospective meetings. • Project ticket creation and maintenance in Rally tool • Change ticket creation, documentation and tracking • Functional testing • Drive bi-weekly planning meetings • Deployment management

• Tracking project progress and Prod Incidents • Facilitation of Daily Standups, Retrospectives, Backlog Grooming and agile ceremonies/meetings in general • Assisted Product on requirement analysis and creation of user stories and ensuring readiness. • Define and maintain scope and timelines for Regulatory Technology with Engineering and Product • Helping the teams to continuously improve by providing coaching and feedback • Encouraging self-organization and drive within the teams • Removal/ Escalation of blockers and dependencies • Backlog Maintenance with Product Management • Dashboard, Access Management and project creation in Jira

• Tracking of project progress and Prod incidents • Facilitation of Daily Standups, Retrospectives, Backlog Grooming and agile ceremonies/meetings in general • Analysis of requirements and creation of user stories along with Product and ensured readiness prior to work • Helping the teams to continuously improve by providing coaching and constant feedback • Encouraging self-organization within the teams • Removal/ Escalation of blockers and dependencies

• Coordinate Infrastructure projects side by side with IT Project Managers • Coordinate requirement meetings with Architects and IT teams • Procurement of virtual and physical hardware for different technology projects. • Reporting progress to stakeholders. • Management of risks and issues

• Drive transformation projects for LATAM Warehousing and Distribution, with impact on markets nationwide. • Budget and timeline tracking • Project documentation generation/maintenance • Coordination of GSK and third-party technical and operational teams • Reporting to stakeholders located in multiple time zones. • Escalation and tracking of risks and issues

• Lead a scrum team of 8 players • Drive Daily Standup meetings. • Coordination with APO and Stakeholders • Communicate with ART • Resource forecasting • Impediment/risk removal/escalation/tracking • Story grooming with Product and Dev team

• Cross team and status meetings setup • Documentation maintenance • Forecast vs Actuals reporting • Resource forecasting • Issue escalation/tracking

• Coordinate daily status checks for critical applications • Review, track and follow up for critical elements in service tickets and SLA • Periodical reporting of activities mentioned above • Design and build of ad-hoc reports • Application scorecard and dashboard maintenance • Conflict – exception negotiations

• Ensure portfolio compliance with Documentation Quality guidelines • Communication with third party vendors for project setup • Involved in all the lifecycle phases of the projects following DMAIC Methodology • Project planning and resource management • Creation of monthly metrics, weekly project status and project health reports • Follow every QA guideline for projects documentation, BRDs, WBS, TRDs and Project Charters • Tollgate reviews for every phase of the project (Make sure all the necessary documentation was available and correct on the Project Folders including the presence of approvals and correct signoff names and dates) before moving from one phase to the next • Overall project supervision and tracking involving different requirements, design, development and technical teams

• Ticket prioritization to ensure SLA compliance • Case review via email thread • Monetary adjustment approval • Survey customer satisfaction via email • Provide feedback and coaching for telephone and email agents

Professional Scrum Master

Scrum.org

2019

Credential ID: 23121123121321

Scrum Master Accredited Certified

Scrum Institute

2018

Credential ID: 61161594619043