Lead the Kanban-to-Scrum transition for the Costco US & Canada Home Services project, improving sprint predictability across 3 cross-functional pods. Foster a strong Agile environment by facilitating planning, stand-ups, backlog refinement, sprint reviews, demos, architecture review sessions, and retrospectives. Reduce scope creep by 30% by leading sprint-level capacity planning and backlog refinement with Product Owners, aligning delivery with quarterly roadmap targets. Track and report Agile metrics (velocity, sprint burndown, lead time) to enhance delivery predictability by 20% and align sprints with business objectives. Enhance backlog quality and sprint readiness, as measured by clearer user stories, by preparing structured documentation for all Scrum events. Implement a standardized process across all pods, using Jira and confluence as the source of truth for defining, tracking, and governing team workflows.

Led teams responsible for delivering a blockchain-based payment platform used by 20,000+ monthly users and mobile application for reserving hotels and flights. Maintained Agile and SDLC documentation in Confluence, including sprint goals, definitions of ready/done, and workflows, enabling predictable delivery across multiple Scrum pods. Improved sprint workflow efficiency by 25% by designing and implementing Jira automations that reduce manual tasks and increase team focus. Collaborated with Product Owners to prioritize backlog by customer value, capacity, and deadlines. Removed blockers and mitigated risks by identifying, addressing, and escalating impediments to maintain continuous workflow and progress.

Delivered Core Banking, Mobile, Machine Learning, Cloud Data Platform, and Enterprise Analytics/Data projects, ensuring regulatory compliance, robust security standards, data integrity, and audit readiness. Partnered with marketing and analytics teams to align backlog priorities with customer acquisition and engagement KPIs Achieved defined PI goals by partnering with the Release Train Engineer to facilitate release train coordination, track dependencies, and align teams across the program. Implemented Agile contract management, improving sprint planning clarity and increasing on-time delivery by 15%. Strengthened collaboration and Agile maturity by coaching teams and mentoring junior Scrum Masters and Product Owners, aligning delivery efforts with business priorities. Improved goal alignment by 20% by guiding teams through OKR implementation, which resulted in more measurable and focused team outcomes. Collaborated with Product Owners to define release scope, plan versioned releases, and manage launch timelines to ensure successful product delivery.

Professional Scrum Master (PSM)

Scrum.org

SAFe® Scrum Master (SSM)

Scaledagile.com