Consumer Services
Administrative and Support Services
Active

Simona

Customer success manager

About Me

Dynamic and results-oriented professional with a solid background in account and project management, as well as customer success management.Experienced in both B2B and B2C environments, with strong skills in client relations, project coordination, and solution-driven sales. Proficient in CRM tools, Google Sheets, and Microsoft Office, with a proven ability to manage deadlines, lead teams, and deliver measurable results in fast-paced settings.

Jurisdiction

Romania

Experience

Seniority LevelEntry level
Years of Experience0-5 years
Current StatusActive
Customer success manager WeTranslate Complete Solutions
2024 - 2025

Client Needs Analysis – Understanding and identifying individual and business customer requirements Consultative Selling – Recommending tailored solutions to maximize customer satisfaction and conversion B2B & B2C Sales – Managing sales pipelines and building relationships with both corporate and private clients Negotiation & Closing Skills – Effectively presenting value and securing long-term agreements Lead Qualification – Filtering and prioritizing prospects for efficient follow-up

Account manager WeTranslate Complete Solutions
2022 - 2024

Account & Project Management – Overseeing projects from confirmation to delivery Client Communication – Providing guidance and status updates throughout the project lifecycle Vendor Coordination – Managing relationships with translators and collaborators to ensure timely delivery Project Monitoring – Tracking progress and resolving issues to meet quality and deadline expectations Cross-Functional Collaboration – Working closely with sales and production teams for seamless execution.

Skills

Core skills0
Languages3

Languages

English
French
Italian