• Manage and develop B2B client accounts within the e-commerce and dropshipping sector across multiple European markets. • Monitor sales performance, KPIs, and operational metrics to identify growth opportunities and improve account performance. • Support partners with onboarding, operational processes, and marketplace integration. • Analyze product categories, campaigns, and sales trends to provide strategic recommendations and optimize results. • Coordinate with internal teams to resolve operational issues and ensure smooth client operations.

• Performed quality analysis and case reviews to ensure compliance with internal policies and operational standards. • Investigated complex cases and identified potential policy violations while maintaining high accuracy. • Monitored performance metrics and contributed to improving quality standards and operational processes. • Collaborated with cross-functional teams to resolve escalations and support consistent decision-making. • Worked within a large operational team of 70+ members in a fast-paced, high-volume environment.

• Processed and managed B2B invoices and financial documentation in accordance with internal procedures and compliance standards. • Verified invoice accuracy and resolved discrepancies by coordinating with vendors and internal stakeholders. • Maintained financial records and supported accounts payable operations within a structured corporate environment. • Worked within a high-volume operational team to ensure timely processing and adherence to SLAs and internal KPIs.

• Reviewed advertising and e-commerce content to ensure compliance with internal platform policies and operational guidelines. • Evaluated content accuracy and escalated complex or ambiguous cases for further investigation. • Maintained detailed documentation and supported internal teams with policy clarification and case handling. • Worked in a high-volume environment requiring strong attention to detail and consistent decision-making.

• Supported logistics and operational processes using internal ERP systems. • Coordinated with multiple departments to ensure accurate shipment handling and reporting. • Maintained operational documentation and supported daily logistics workflows. • Assisted in ensuring data accuracy and smooth operational processes within the supply chain environment.