Gagan

Junior Project Manager | IT Operations Specialist | 8+ Years Experience | Multilingual Professional

Administrative and Support Services

Technology, Information and Media

Transportation, Logistics, Supply Chain and Storage

Consumer Services

Gagan

Junior Project Manager | IT Operations Specialist | 8+ Years Experience | Multilingual Professional

Administrative and Support Services

Technology, Information and Media

Transportation, Logistics, Supply Chain and Storage

Consumer Services

About Me

IT professional with 8+ years of experience in operations, system support, and project coordination. Skilled in problem-solving, Windows systems management, and cross-functional collaboration. Multilingual communicator (English, Punjabi, Hindi, and conversational German) focused on delivering efficient solutions and customer satisfaction.

Jurisdiction

Germany

Experience

Seniority LevelMid-Senior level

Years of Experience6-10 years

Current StatusActive

Events CoordinatorSoho House

2022 - Present

•Managed timelines and logistics for 10+ large-scale events. •Supported planning and execution of private and corporate events, ensuring smooth operations and high guest satisfaction. •Independently managed smaller events from setup to completion with full ownership. •Delivered high-quality food and beverage service, maintaining excellent service standards. •Professional handling of customers and external stakeholders.

Sr. Technician Technical SupportDell International Services

2013 - 2022

Worked as a Floor Supervisor and Team Lead, managing daily operations for support teams in a fast-paced environment. Tracked project timelines, milestones, and deliverables while aligning strategic objectives with day-to-day execution. Coordinated escalations between clients, vendors, and cross-functional internal teams. Prepared regular status reports for senior management covering performance, risks, and outcomes. Streamlined workflows using Salesforce and internal tools to improve efficiency and resolution time. Demonstrated strong ownership, initiative, and the ability to drive projects to successful completion.

Sr. Technical Support OfficerHCL Technologies

2012 - 2013

Handled and resolved 50+ daily customer queries across DSL internet, PSTN, Yahoo Mail, antivirus, and Mac/Windows operating systems while maintaining a 95% customer satisfaction rate. Delivered expert troubleshooting support for email clients across multiple platforms. Consistently met KPIs related to resolution time and service quality. Developed onboarding materials and knowledge base documentation to support new agent training. Contributed to improved team efficiency through knowledge sharing and process adherence. Maintained a customer-focused approach in a fast-paced support environment.

Education

Masters of Project ManagementArden University

2022 - 2023

Degree of Bachelors of Science in Information TechnologyPunjab Technical University

2009 - 2010

Diploma of Electronics & Communication EnggPunjab State Board of Technical Ed & Indust Training

2004 - 2007