Secure customer contract fulfillment by establishing SLAs together with customer, creating and maintaining procedures, handling critical issues, etc. Handle customer relationship needs by following up meetings and action plans, acting as main interface for relevant areas, etc. Ensure accountability to achieve agreed margins and secure budget approvals, financial follow up of service contracts, etc. Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in collaboration with Account team. Manage the contractual requirements towards the Customer Support Organization. Follow SWS/VAS process, models, and strategies.

Manage end-to-end delivery IT Projects and cloud services, ensuring the KPIs and premises of telecom/IT field. Devises the strategy to make a smoothly delivery of the project including definitions, scope, work breakdown structures, project plans, resources, and timelines. Develop strong working relationships with business teams to understand goals and priorities across the company. Manage cross-team dependencies, coordinate cross-team initiatives, and resolve blocking issues. Ensure the constant flow of communication across all the stakeholders since commercial, management, external and internal teams. Daily managing and multi-task across multiple projects and teams due to the highly-complex of the project. Main Achievements: Employee of the year for 2020 and 2021 for 2 KPIs: Customer Satisfaction and Top Revenue Recognition.

Responsible for the management, planning, risk control, customer-facing relations and ensuring customer satisfaction. Determined effectiveness of projects and ensuring its timely delivery and Revenue assurance. Managed project from the presale stage to the closing stage, ensuring the delivery of key milestones; Controlled the project’s budget throughout its execution, working with both suppliers and local teams. Built a solid internal team; Coordinated the work to cover the design, installation, integration and acceptance phases of the project; Strived to keep the team motivated. Main Achievements: Assigned to strategic key projects in other countries: Colombia and Perú.

PMI-PMP (Project Management Professional)

PMI

2017 - 2029

Credential ID: 2075458

SCM - Scrum Master Certified

SCRUMstudy

2023 - 2026

Credential ID: 778753