Manufacturing
Hospitals and Health Care
Consumer Services
Active

Andrea P

Customer Service Manager

About Me

I’m a professional of business development, with strong focus on German-speaking markets and 13 years of total experience. I lived and worked for 7 years in Germany and Switzerland, leading several multinational companies to success. I excel at organizing processes – giving structures and sticking to KPIs – both for other people and for myself. I love working autonomously while connecting with different people cross-functionally, particularly foreigners. Acting on both sides of the business (customers and supply chain) I optimize revenue, improve monthly sales as well as profit margins, harmonize logistics flows and increase customers satisfaction.

Jurisdiction

Italy

Notable Employer

  • Customer Service and Shipping Team Leader at Atlas Copco Group
  • European Customer Service Manager at Momentive Performance Materials
  • Planning and Logistics Coordinator at Lindt & Sprüngli

Experience

Seniority LevelDirector
Years of Experience10-15 years
Current StatusActive
Customer Service and Shipping Team LeaderNotableAtlas Copco Group
2025 - 2025

▪ Team Leader of 9 people. Metalworking Industry. Revenue managed by my Team: 180 MM EUR/year. ▪ Sales growth, Forecast accuracy, Outbound Logistics, Efficient planning of International & Continuous Loading. Achievements: Costs reduction, Optimization of stock holding and working capital, Selling of remainders to avoid scrapping, Increasing Sales with top 5 customers, Creation of procedures to tackle claims rootcauses and support NPS (Net Promoter Score), Focus on top-profit items, Reduction by 40% of average processing time of service tickets.

European Customer Service ManagerNotableMomentive Performance Materials
2020 - 2025

▪ Operational Manager of 10 people. Chemical Industry. Revenue managed by my Team: 900 MM EUR/year. ▪ Revenue Recognition in Finance (SOX - Sarbanes-Oxley Act; Incoterms), raw materials procurement, inbound-outbound international Logistics, FTL trucks consolidation, Trade Compliance, Supply Chain Order-to-Cash. Responsible for audits. Achievements: Sales optimization up to 15% monthly, better Forecast accuracy, prioritized Production Planning, sharper Vendors management (Budget savings obtained: 20% yearly), Customer satisfaction measured through the NPS (Net Promoter Score) improved by 30% in 12 months. During the 1st year at Momentive, I worked as a Customer Service Representative, specialized in German Key Accounts. Then I got promoted

Planning and Logistics CoordinatorNotableLindt & Sprüngli
2017 - 2018

▪ Stock Manager, Inventory, Rolling Forecast. Shelf-life optimization. Reduction of RICO – requested in, confirmed out. ▪ Intercompany purchase orders. Food and Beverage Industry. Achievements: I managed about 200 SKUs, reducing scrapping and unnecessary waste by 15%.

Sales Export ManagerCodan ARGUS
2015 - 2017

▪ Manager of the Export Department (Team Leader of 2 people). Medical Devices Industry. ▪ Prices, discounts, letters of credit, CAD (cash against documents), worldwide tenders, customs, invoicing, order-to-cash, Point of Contact for the Chamber of Commerce in Zurich. Achievements: I got certified by the Swiss Export Association.

Specialist Key Accounts ExportGünthart & Co. KG
2013 - 2015

▪ Direct Sales, Orders from A to Z, Deputy of the Export Manager, Leader of trainees. ▪ Offers, Invoices, Credit Notes, Translations, All-round problem-solving (logistics, bookkeeping, customs). Food and Beverage Industry. Achievements: I’ve been in charge of top customers in private label, such as Aldi, Kaufland and Dr. Oetker (Cameo).

Education

Masters of Foreign Languages - MasterTurin University
2009 - 2011
Degree of Foreign Languages - BachelorTurin University
2006 - 2009

Certification

Total Certifications1

Swiss Export

Swiss Export Association

2016

Skills

Core skills0
Languages5

Languages

French
German
Spanish
English
Italian