Customer-obsessed executive leader with 20 years of experience helping complex organizations improve customer lifetime value and post-sale experience. Proven track record in owning the end-to-end customer lifecycle, identifying root causes of issues, and aligning product, operations, and commercial teams around a unified customer experience. Experienced in designing scalable customer success frameworks, VoC systems, and data-driven governance models that turn Customer Success from a cost center into a growth engine. Available in fractional, advisory, or project-based roles.