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CoachB

Account & Customer Success Manager | Physician Network Operations | B2B Relationships | Retention &

About Me

I build relationships that stick. With a background spanning healthcare operations, logistics, and running my own coaching business, I have spent my career managing complex accounts, driving adoption, and keeping clients engaged long term. At my peak in healthcare, I managed a large physician partner network, navigating high-stakes relationships that required trust, urgency, and consistent follow-through. In logistics, I owned multi-account operations where performance metrics and client satisfaction were non-negotiable. Through Pike Performance, I have managed ongoing client relationships, conducted regular check-ins, identified growth opportunities, and delivered measurable outcomes, the core functions of any customer success or account management role. I bring an analytical mindset, direct communication, and a track record of retaining and growing accounts across industries. I am now targeting B2B customer success, account management, and territory sales roles where relationship depth and operational discipline drive results. Open to connecting with hiring managers and recruiters in those spaces.

Jurisdiction

United States

Experience

Seniority LevelMid-Senior level
Years of Experience6-10 years
Current StatusActive
OwnerPike Performance
2021 - Present

• Started and managed a freelance personal training/coaching/nutritionist business. Responsible for building a client roster, marketing the business, consulting, training, and managing bookkeeping. • Developed personalized training and nutrition plans based on evaluation and personal feedback in order to maintain high level of client success. • Researched and implemented training programs that focus on strength building, cross-training, and injury avoidance for all levels from beginners to competitive athletes to post-rehabilitation clients. • Established partnerships with nearby businesses and local providers to host workshops, sports competitions, and wellness expos for greater exposure and community involvement. • Continuously certified and licensed via CEUs (ISSA) and workshops so all clients receive the latest information on proper nutrition and exercise modalities and techniques. • 200+ clients assisted in achieving their fitness goals from losing to gaining weight to building muscle to improving sports performance. • Coached 40+ competitive bodybuilders and powerlifters into hundreds of 1st and 2nd places in competitions ranging from local to international level.

Regional Operations ManagerStreamline Logistics LLC
2020 - 2023

• Manage all daily operations for Houston and San Antonio branches as well as provide 24/7 on-call support. • Travel to all branches to provide updated trainings and education as well as rollout operational and procedural changes. • Led company-wide development and implementation of a new software system for tracking all deliveries, invoicing, and payroll. • Ensure timely and customer service-oriented delivery of medications for pharmacy partners. • Track, compare and log invoice and delivery data to help optimize workflow and maximize profitability. • Work directly with customers to assess changing needs and optimize procedures. • Direct oversight of 5-30 contractors at any time including hiring and payroll. • Directly responsible for all customer inquiries, complaints, and service failure resolutions.

Operations ManagerMedleft/Texiva
2016 - 2020

• Market changing scope of verticals offered through Medleft/Texiva to a network of 300 physician partners and provide detailed clinical support to all partners. • Track, compare and log sales and utilization data for revenues over $3 million per annum. • Manage and train a team of 25 subcontracted phlebotomists and specimen collectors as well as 20 sales representatives.. • Manage all incoming business data and track volumes through 5-10 vendors to create detailed financial and volume analysis reports. • Developed 30+ new accounts over 4 years with an estimated value of upwards of $200,000 annually. Clinic Manager

Education

Degree of Associate of Arts - GeneralLone Star College System
2011 - 2015

Skills

Core skills0
Languages1

Languages

English