Orchestrated a complete commercial and operational turnaround of the IT department, doubling net profitability within 24 months. Directed a 2.5-year mission-critical digital transformation, migrating the entire core infrastructure (PSA, monitoring, billing) with zero downtime. Scaled the engineering team to support a high-volume enterprise client base, driving billable utilization from 23% to 80% through aggressive process automation and lean methodologies.

Managed complex technical deliveries and high-level infrastructure troubleshooting for enterprise clients. Acted as the strategic bridge between client stakeholders and internal engineering teams, laying the operational groundwork for the subsequent organizational overhaul.

Built a strong foundational expertise in full-stack development, domain infrastructure, and high-availability systems across multiple tech-forward organizations, including EA DICE. Gained deep, hands-on understanding of enterprise tooling and the hidden costs of inefficient technical processes.