Leading Business Operations with a focus on strengthening execution across the full revenue lifecycle, aligning Sales, Finance, Product, and post-sales teams around clear, executable commitments. Act as an executive partner to senior leadership on complex deals, operational risk, and scaling challenges, ensuring that commercial decisions are grounded in delivery feasibility, customer impact, and long-term revenue quality.

Led operational stabilization efforts during a period of severe external disruption, ensuring business continuity and reliability across critical functions. Focused on risk-based contingency planning, coordination with government authorities, and executive-level communication to maintain organizational alignment and operational resilience.

Led the global post-sales organization across Customer Success, Professional Services, Support, Education, Cloud Operations, Escalations, and Renewals, with end-to-end ownership of the customer lifecycle in a nine-figure ARR SaaS business. Built and scaled a unified Customer Excellence organization, aligning onboarding, adoption, delivery, and renewal execution around measurable customer outcomes and consistent operating models. Played a key role in ABBYY’s transition from perpetual licensing to SaaS, establishing an active renewal and engagement model focused on continuous value realization, commercial negotiation, and expansion. This contributed to increasing Net Revenue Retention to 108% and reducing gross churn by more than 30%. Worked closely with Sales, Product, and Finance to align post-sales execution with broader revenue objectives, while introducing customer health frameworks, risk indicators, and feedback loops to improve visibility, execution discipline, and predictability.

Built and led the global Professional Services organization, establishing scalable delivery models and operating frameworks for enterprise implementations. Productized service offerings and introduced structured delivery approaches to improve implementation predictability, accelerate time-to-value, and support rapid scaling of customer deployments. Transformed Professional Services into a profitable growth engine, achieving 30%+ gross margin and 40%+ year-over-year revenue growth, while enabling project start within days of contract signature. Implemented a hybrid delivery model combining centralized expertise, regional teams, and partners, supported by clear KPIs for utilization, on-time delivery, and customer satisfaction.

Built and led ABBYY’s Eastern European operations over more than two decades, with responsibility across sales, marketing, customer support, and back-office functions. Scaled the business from an early-stage presence into a mature regional organization, establishing commercial partnerships and building the operational foundation for sustained growth.