Keep front desk clean, tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Keep the office in order Answer all the customers' questions and address their complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages and send them to appropriate destination Prepare and manage outgoing mail Check, sort and forward emails Monitor , book and cancel reservations. Place supply orders when necessary Monitor and update records and files Monitor and log office expenses and costs Check amenities website, prepare cards and set up amenities and welcoming gifts for arriving guests and special occasions. Request flower bouquets, balloons, Champagne among others. Sell timeshare, fill paperwork and keep excel spreadsheet and quickbooks up to date with owners and guest personal information Collect maintenance and assessment payments and log them on quickbooks. Process ownership certificates and mail them out to new owners. Make reservation on the guest's behalf Daily pre-shift meetings with staff Supervise maintenance and laundry / housekeeping staff Keep inventory up to date Assist guest and owners with check in & check out

Maintaining a work environment that meets company, state and federal safety and employment guidelines Assigning team members with tasks to be completed each shift Setting performance metrics for team members and work with them to ensure they are met Properly resolving problems and troubleshooting issues as they arise without the direction of higher management Managing multiple projects as well as staff members Reporting to the assistant or general manager and meeting with management to review goals and metrics Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed Address customer concerns in reference to products, services rendered or employee interactions Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces Actively seek to resolve any concerns while adhering to the company policy and standards of behavior Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals Daily cash register balancing / closing Cash deposits Daily sales report log / forms Perform daily and monthly inventory Keep track of food waste and COGS Place and receive Sysco orders Follow FIFO and ensure all food items are properly stored and labeled Help or cover for employees when needed, help them with any ongoing order, task or problem-solving

Take pictures, create ads, advertise (promote) products keep track of inventory and sales using excel and shopify Email customers (outlook) Solve problems Do returns, refunds and exchanges Pack, weight, create shipping labels and ship items using USPS, FEDEX or UPS Able to juggle multiple clients File invoices Make and answer phone calls. Train new employees Hiring process Scheduling / Payroll Order supplies Opening and Closing register / sales Help with receiving Inspect and price new products Organize shelves and display