Administrative and Support Services
Consumer Services
Manufacturing
Technology, Information and Media
Transportation, Logistics, Supply Chain and Storage
Wholesale
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EHAB G

Global operational supply and procurement specialist

About Me

Order Management and Supply Chain professional with 2+ years of hands-on experience managing end-to-end order fulfilment, customer coordination, and logistics processes in SAP-driven environments. Strong background in customer service, order processing, export documentation, and crossfunctional collaboration. Known for accuracy, proactive problem-solving, and thriving in fast-paced, international settings.

Jurisdiction

Regions: Asia, Europe, Africa, Oceania, Americas

Experience

Seniority LevelMid-Senior level
Years of Experience0-5 years
Current StatusActive
Contract operations management Mercore
2025 - Present

● Managed contract renewals process in coordination with the services with services team. ● Worked closely with Finance and Legal teams to ensure all contracts are accurate. ● Partnered with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription. ● Maintain a 4-month rolling forecast and track sales activity in SFDC. ● Directly negotiate all terms with client procurement teams. ● Prepare proposals, including renewal rate calculations, and contract preparation. ● Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client. ● Responding to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal.

IT Procurement consultantEuropean Investment Bank (EIB)
2025 - 2025

● Supported procurement planning and execution for goods, services, and work in accordance with EIB and EU procurement policies. ● Drafted tender documents, managed publication of calls for tenders, and coordinated clarifications with potential bidders. ● Participated in the evaluation of offers and preparation of evaluation reports, ensuring transparency and compliance. ● Assisted in contract drafting, negotiation, and contract award processes. ● Provided guidance to internal stakeholders on procurement procedures and best practices. ● Monitored contract implementation and supported contract management tasks as needed. ● Verified suppliers' invoices for accuracy and compliance with contractual terms. ● Coordinated with project managers and technical teams to confirm service delivery or goods receipt. ● Submitted validated invoices for internal approval and facilitated the payment process in accordance with financial controllers.

Senior Procurement Management Specialist NTT DATA
2022 - 2024

● Managed vendor relationships, including SW/HW contract renewals and negotiations, ensuring sufficient & consistent service levels. ● Monitored inventory levels using ERB and internal platforms and coordinated with suppliers to maintain stock availability. ● Negotiated competitive pricing and delivery schedules with vendors, securing cost-effective procurement solutions. ● Oversaw the renewals and administration of SW contracts and subscriptions, ensuring compliance and timely execution. ● Requested, reviewed, and analysed vendor quotations to support strategic purchasing decisions. ● Prepared and manage detailed RFQ , RFP, RFE, CFT, CFB, and Followed up from sourcing to end delivery. ● Created and processed Purchase Orders and sales orders in SAP, ensuring alignment with company procedures. ● Coordinated with legal and compliance teams to ensure adherence to AML and KYC regulations in all vendors and suppliers interactions.

Social media & Project Manager . Radio ARA Luxembourg
2016 - 2022

● Supported coordination of projects involving internal teams and external contributors, ensuring clear communication and follow-up. ● Acted as a contact point for partners and contributors, handling inquiries across digital communication channels. ● Managed and responded to incoming messages, ensuring timely, clear, and professional communication. ● Maintained structured documentation related to activities, communications, and project follow-up. ● Assisted in organizing and supporting events, meetings, and workshops.

Education

Masters of MBA ISEC LUXEMBOURG
2023 - Present
Degree of Bachelor in Language & history Damascus University
2010 - 2014

Skills

Core skills10
Interests4
Languages3

Skills

Sales and customer service
Supply chain and procurement management
Operational activities and administratio
Marketing and media advertising
IT services operations management
Microsoft tools and ERB & CRM systems
Compliance and Contract management
Coordination and communications support
Negotiation and pricing skills
Global operational management

Interests

Sales and orders fulfillment
Supply and procurement
Operational management
Contract operations management

Languages

English
Arabic
French