Lead the comprehensive technology strategy, ensuring its direct alignment with the business's strategic and financial objectives. • Translate the technology vision into clear and actionable roadmaps, effectively communicating them to business units. • Drive digital transformation with a practical, results-oriented approach. • Lead multidisciplinary technology teams using a collaborative and high-performing model. • Manage strategic projects using agile methodologies. • Ensure regulatory compliance, cybersecurity, and operational continuity. • Manage technology infrastructure and IT operations nationwide. • Define and monitor KPIs and SLAs, ensuring efficiency and quality of service. • Manage strategic relationships with technology providers and partners. • Coordinate 24/7 help desk operations. • Modernize and enhance IT infrastructure to improve operational effectiveness and security.

• Define and design enterprise architecture in line with corporate strategy. • Manage business solutions and projects using platforms such as ORACLE Finance. • Oversee the administration of human, technological, and financial resources in IT operations. • Identify process improvement opportunities, optimizing resource use and reducing inefficiencies. • Establish principles and frameworks to support business continuity and growth.

• Design, develop, and implement the technology roadmap for operations in Mexico. • Conduct gap, risk, and process analysis to identify improvement areas in infrastructure and services. • Manage corporate IT infrastructure and telecommunications. • Supervise third-party IT services, including contract and SLA negotiations. • Administer mobile device management, telephony, and related technology services. • Manage the Oracle-based financial system for Latin America.