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Omar Cervantes

Senior Marketing Operations Manager | Campaign Automation & Governance

About Me

I help global marketing teams execute campaigns at scale — combining technical depth in automation platforms with the process discipline that regulated environments demand. 15+ years at HP and AstraZeneca building and operating campaign automation systems across USA, LATAM, EMEA, and regulated pharmaceutical environments (MLR/GDPR). Oracle Eloqua Master Certified. Adobe Campaign Classic Expert. Hands-on experience managing campaigns to 80,000 contacts monthly. I bring • Technical execution in Eloqua and Adobe Campaign at enterprise scale — segmentation, dynamic content, workflow configuration, performance reporting • Process-oriented thinking: at HP, built a modular template library that cut campaign Time-to-Market by 40% across 4 regions. At AZ, maintained performance dashboards that reduced executive alignment time by 50% • Regulated industry experience (pharma MLR, GDPR) that most MarTech profiles don't have — campaigns don't just need to work, they need to be compliant • Initiative beyond the job description: identified operational gaps and built solutions independently, including a Power Apps tracking tool that improved campaign visibility for the Oncology team Core platforms: Oracle Eloqua (Master-Certified) · Adobe Campaign Classic (Expert) · HubSpot (Certified 2026) · Microsoft Power Apps · Salesforce MC (Fundamentals) · SQL · HTML/CSS · SFTP

Jurisdiction

Mexico

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
Marketing Automation Lead | Omnichannel Campaign OperationsAstraZeneca
2021 - 2026

•Technical Campaign Execution: Built and configured email workflows, audience segments, and dynamic content in Adobe Campaign Classic for campaigns reaching 20,000–80,000 contacts monthly — adapting agency-produced assets to ensure cross-device compatibility and MLR compliance readiness. •Agency Asset QA: Served as technical reviewer for all digital assets from external creative agencies, validating HTML/CSS quality, brand standards, and compliance requirements before each campaign deployment. •Performance Reporting: Maintained real-time campaign performance dashboards providing KPI visibility across Oncology and CVRM programs, reducing time spent in alignment meetings by 50%. •Process Improvement — Power Apps: Identified a visibility gap in day-to-day campaign tracking and independently built a Microsoft Power Apps tool for the team — improving operational transparency and reducing manual follow-up within the Oncology campaign group.

Marketing Automation Developer & Operations ManagerHewlett Packard
2017 - 2021

•Template Architecture: Designed and built a modular Eloqua template library from scratch, reducing campaign Time-to-Market by 40% across all markets while maintaining 100% brand consistency across languages and business units. •Nurture Program Execution: Built and deployed 100+ multi-touch nurture and re-engagement journeys with SFTP data imports and SQL-based segmentation to support lead routing for sales teams across the Americas. •Integrations: Configured webhook integrations connecting LinkedIn Lead Gen Forms and Facebook Lead Ads directly into Eloqua for real-time lead capture and automated nurture enrollment. A/B Testing & Optimization: Managed A/B testing across subject lines, CTAs, and landing pages — achieving +15% open rates and +10% conversion lift across global campaigns. •SOP Development & Training: Authored global SOPs adopted by regional marketing teams; delivered technical training to stakeholders across multiple countries, accelerating onboarding by 30%.

Marketing Program ManagerHewlett Packard
2016 - 2017

Governed the lifecycle of global marketing assets across multiple HP business units — standardizing publication workflows for PDFs, videos, and brochures, tracking programs against OKRs and timeline milestones, managing agency deliverables, and overseeing budget execution across concurrent multi-region programs.

Education

Degree of Computer Sciences and Information TechnologiesInstituto Tecnológico de León
2000 - 2005
Masters of Business AdministrationUniversidad TecMilenio
2022 - 2024

Certification

Total Certifications6

Eloqua Master

Oracle University

2019

Certified SAFe® 5 Scrum Master

SAFe by Scaled Agile, Inc.

2022

Credential ID: aae921b2-683c-4ff6-bfb8-1fd05ee9d7c6

HubSpot Marketing Hub Software

HubSpot Academy

2026

Credential ID: 4ce3502b3b7e40898a52e9ab02b77d35

Lean Six Sigma Green Belt

AstraZeneca

2025

Scrum Product Owner Certified (SPOC)

ScrumStudy

2025

Credential ID: 778627

Scrum Master Certified (SMC)

ScrumStudy

2025

Skills

Core skills0
Languages2

Languages

English
Spanish