• Enterprise Portfolio Management: Managed a portfolio of enterprise Web3 clients including Solana, Aave, and Axie Infinity, representing $2.5M ARR, while driving renewals and expansion opportunities. • Implementation Excellence: Led 30+ enterprise and SMB onboarding projects, improving onboarding time by 30% through structured discovery and timeline management. • Product Adoption & Growth: Increased adoption of automation features by 40% through tailored training and data-driven success planning. • Support Optimization: Reduced support escalations by 25% through improved documentation, proactive alignment, and workflow optimization. • Strategic Advisory: Partnered with C-level stakeholders and finance teams within enterprise Web3 organizations to drive customer lifecycle management, aligning product capabilities with financial reporting workflows and operational decision-making. • Operational Strategy & Efficiency: Audited inter-departmental workflows and operational hurdles to spearhead process refinements that accelerated internal project delivery and reduced cross-team friction. • Revenue Expansion & Retention: Owned renewal and expansion opportunities across a $2.5M enterprise portfolio, maintaining 95%+ renewal rates while supporting ARR growth and long-term customer retention. • Roadmap Influence: Collaborated with Product and Engineering teams to translate client needs into actionable requirements influencing product roadmap priorities.

• Pre-Sales & Technical Solutions Delivery: Increased sales closure rates by 30% by leading pre-sales discovery meetings, delivering product demonstrations, and translating complex technical concepts into clear business value. • Implementation & Solution Delivery: Managed end-to-end implementation cycles including technical requirement gathering, custom solution design, configuration, testing, and deployment. • Sales Cycle Acceleration: Reduced sales closing time by 40% by supporting one-to-one and one-to-many product presentations through online and in-person sales engagements. • Account Success Enablement: Supported account managers in business review meetings by providing technical insights, product guidance, and service performance analysis. • Support Operations Optimization: Reduced L3 support workload by 25% by developing troubleshooting documentation and delivering advanced training programs for L1 and L2 support teams. • Training & Enablement Programs: Designed and delivered technical training for partners, new customers, and internal teams through workshops, presentations, and structured learning materials. • Operational Efficiency Improvements: Reduced operational costs by 20% by collaborating with Sales and Engineering teams to streamline internal workflows and improve client and partner experience. • Incident Management & Infrastructure Operations: Led technical incident investigations and root cause analysis while maintaining network infrastructure including firewalls, routers, and switches.